Review by BartmanLA 
UPDATED: 32 days ago
member for 7.9 years, 41 visits, last login: 3 days ago
 Los Angeles,Los Angeles,CA
 $59 per month (12 month contract)
 about 8 days
 Southwestern Bell
 "Great connection, no drops, speeds are as advertised"
 "none so far, well one..."
 "Best change I have made for DSL ever!"
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(ratings match consensus)
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I started with Pacbell originally when they first offered their $49 ADSL package in my are, got set up, static IP and was happy, upgraded to 5 IP package to accomodate multiple users. 2 years with few problems, decided to downgrade to single IP, but was not allowed to keep static IP. Got angry, dumped them when ATT rode into town with local/long distance phone and DSL package cheaper than Pacbell. Switched to them only to get dumped when they abandoned the DSL service 10 months later, force to go back to SBC. Suffered constant disconnections, couldn't download anything and FTP'ing was impossible. Read reviews on DSL Reports and found DSL Extreme, I'm so happy with the change I can't express it. Had glitch in setup, the modem they shipped was bad, they replaced it overnight, was able to get service running in 5 min. I highly recommend them to anyone in their local service area. They dropped the $49 locked in rate after I signed up, called them to ask if I was eligle for the $36.95 rate, but found out it would go up to the month to month rate after the year sub, $13 is worth it if this is what kind of service I am going to get is!
2 Month Update
How can I express this... I LOVE THIS SERVICE!!! Tech support people are amazing, call backs when promised, follow ups on a ticket was 2 phone calls, 1 email and a survey to find out how they did! If only all utilities and companies would have this kind of customer support it would be heaven! Have not suffered a single minute of down time, and speeds are constant, ALWAYS! I recommend this to everyone I know of that needs or is looking for DSL. I pray this company continues on it's successful journey into becoming the highest rated, valued and praised ISP in California!
3 Month Update
After 3 months I can honestly say that I am very pleased with the quality of the service. The speeds are constant, the line quality is amazingly rock solid, and I haven't had a single minute of down time. I did run into a issue with email, I do a newsletter for a social club I belong to, and email out a "link" to the current month's edition to all members every month, but with nearly 200 members I can't email all of them at once because I get blocked by the servers for spamming. Called a couple of times and got told that they are very strict on their spam protection. So what once took me about 5 min to email my members now takes me hours because I have to wait 2 hours between each distribution list of less than 50 people I email. However, that being my only issue I still highly recommend DSLx to ANYONE that is in their service area that is seeking a broadband connection, you won't be sorry. I'm not! ! !
4 month update!
Repeat 3 previous month's reviews, add in a self imposed network optimization to give me BETTER service, add in timely email notifications of network maintainence, and mix well. Result, one WHOPPING good Internet provider that many other companies should emulate. Way to go DSL Extreme, George and crew, congrats on a fantastic 2004, and here's hoping 05 is better in spite of how "other things" turned out!!!
9 month update
Okay I couldn't resist it, I bit on the 6Mbs package in December before it expired, and actually doubled my speed for a mere $10 more per month! How can I say it, I LOVE the speed, its staggering, phenomenal, hideously decadent!!!!! Upgrade was seamless, did it online, upgrade of course got delayed 1 day by SBC who instead of upping the speed, disconnected me totally. One call to DSLx tech support and was back up same day. I've referred 3 other people to DSLx and recieved 3 months free service to boot. Obviously I'm a big fan, and will continue to be as long as they continue on the same path they are. Thanks DSL Extreme, you rock!!!!!
5 YEAR UPDATE!
What can you say about a company that provides a service that is so good that you forget that they are around?? DSLx has been solid, consistent and incredibly stable for all this time, I have ZERO complaints. Surprisingly even AT&T has been somewhat cooperative in keeping the connection maintained so I could enjoy the service I'm paying for. VoIP, E-Mail, streaming video, music and general surfing are a delight because I always know it's going to work, every single time! Keep up the great work you are doing guys, I will always be a customer!
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