 Review by Tails 
UPDATED: 5 days ago
member for 2.4 years, 583 visits, last login: a few hours ago
 Sanford,Lee,NC
 Contract price not specified.
 AllTel
 "It works."
 "Speed seems to fluctuate a lot recently, and ping times are all over the place."
 "Windstream has been spiraling downward in terms of quality."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE 11/04/09-- Seems like a lot of packet loss has plagued my connection now, going on two weeks. Promise after promise of getting in touch with me, fixing the issue within 48 hours, and actually doing something about the issue; don't get me wrong, I get the advertised speed, but I use voip, and play online games that require a low latency connection. I haven't had ANY problems for two years now, and all of a sudden this crops up. I'm sorely disappointed due to the lack of communication among tech support and level 1 support, so two stars come off here.
I will admit that the tech on this site is very helpful, but he's one out of a many tech support people over at Windstream that could actually get things semi-right.
Two stars come off for value of money, in regards to the reliability of the connection. Same for services.
I wish I had an alternative.
UPDATE 08/20/09-- Still going strong. Switched to a 4200 Speedstream modem. Still running the WRT54G wireless router, but changed the firmware to Tomato 1.25. The connection works, get about 80% of my advertised speed. No complaints thus far. Just wish they would run the fiber to the switch already!
Had Windstream for quite a while now. Subscribed to their broadband when it was first available (because we were tired of dial up and using two lines for gaming, and nothing else was available), which was around 2000-2001. We are running 3072/384 speed profile on a speedstream 5200 modem and a linksys WRT54G (custom firmware- dd-wrt)(cost with phone bundle is around $60 a month), but wish they would upgrade our area to fiber so we can get 6 megs. Install was good, but the order wasn't so great. I remember we canceled at one time, and then we resubscribed for 3 meg, but was put on 1.5 meg.
We paid for 3.0 meg while on a 1.5 meg profile, so I called in. Didn't get it fixed the first time due to the person telling me it would take 3 business days. Called in again (sales line) because I was tired of talking to Wipro. Got the issue fixed within minutes! Another issue I have is them telling us that they would fiber feed our switch, but it hasn't happened yet. Have been told several stories, and all of them are false. I plan to call soon on the status of the upgrade.
Overall, great service though. It's been a REALLY long time since the last outage (I'm thinking 6+ months).
Normally, I don't give any service 5 stars because nothing is perfect, and we haven't had another choice of ISP other than Windstream. I gave Pre-sales 2 out of 5 stars because they told me that we had 6 meg available a while back, but the techs have tested the lines and told us that the switch we are on is not fiber fed. Install co-ordination gets 3 out of 5 stars because of the issue with being put on a 1.5 meg speed profile, when we were paying for 3.0 megs. Tech support has 4 out of 5 stars due to the fact that Wipro isn't not employed by Windstream anymore, and the local techs have been very helpful in getting problems fixed.
UPDATE 02/28/10 Service issues yet again, ping is through the roof, download speed is very unstable. This has been happening a lot in the last year or so, not sure what is going on, it seems like every time I call in that a bandaid is being placed on the problem, only for the problem to crop up again a few months later. Windstream needs to get its act together, as I'm getting tired of this.
UPDATE 03/04/10 Service has been restored, thanks to user Windstream. If it wasn't for him, I would probably still be having issues as of right now. Thanks man, you are appreciated in these forums.
Followup comments: | Forums » comments on review of Windstream |
|
Windstream
(22)
(17)
(11)
