 Review by cameronsfx 
UPDATED: 65 days ago
member for 324 days, 301 visits, last login: 2 days ago
 Pensacola,Escambia,FL
 $60 per month
 about 240 days
 "Executive Resolutions Gets Stuff Done!"
 "TECH SUPPORT AND TECHS REALLY SUCK!"
 "Techs don't fix anything unless you call corporate"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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****Update****
Overselling the nodes. I get 14-15 out of 20 during non-peak and 10 during peak not the 20/2 I'm supposed to be getting.
***Update***
Still rock steady. [URL=http://www.speedtest.net][IMG]»www.speedtest.net/result/5396005···G][/URL]
****Update 6-6-09******
Since removing the bad wiring, everything works perfect.
****Update 5-15-2009******
Here's the thing: They give techs way too much work so they can't do a great job. After 3 Emtas, me buying a Motorola Surfboard (way better than the Arris), and 12 techs, the wire in the living room was bad. So, disconnected it--now works great! I don't have a cable. Techs do a test. It's okay. Then it fails less than an hour later. Took like 9 months to get them to really check the wiring.
If you want their number, PM me. File a PSC complaint (for phone--I lost dial tone 2x in 4 days) and tell them. They'll send out the best techs to fix it.
Thanks, Sarah, you're the nicest person I've talked to at Cox and get stuff done.
****Update 5-14-2009***
On 5-10, they replaced a splitter outside that killed the emta. No dial tone. HSI barely works--on and off on speeds. Cox techs are incompetent. Filed a PSC complaint on continous phone problems.
****Update 03.19.2008***
Another bad modem (Arris). Tech support reps are clueless. It was a Cox Phone Issue that cause bad HSI of 4/3 speeds. 2nd time an Arris modem has had to be replaced. Least they come today.
Update 02/05/08 - 15/3 is NOT 20/3!
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Had it for 3 years and can't complaint. I have the phone service too and that makes it $100 a month. Speed great on upload since websites load much faster. I use GMAIL for email.
Digital Phone is awesome.
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![www.speedtest.net/result/5396005···G][/URL]](http://www.speedtest.net/result/539600501.png[/IMG][/URL]){kind=link}