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Member review of WOW Internet and Cable


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Reviews:
read 324 reviews (240 positive) (35 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$108 per month avg ($55 to $159)

Speed test results 3 year trend
Review by brahmin See Profile
UPDATED: 38 days ago
member for 3.3 years, 127 visits, last login: 3 days ago


Maple Heights,Cuyahoga,OH
Contract price not specified.
"Good service. Excellent phone support"
"Techs are sometimes clueless. But phone support is good"
"I really think WOW is great."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I ordered the hookup early this year (2/09) there abouts. I bundled Phone/Cable and
    8.0 MBPS IP. Speed of internet is very good. An ARRIN smart modem and a cable box
    was installed along with a cable line. Got the whole deal for ~110 mo. Which is half what
    I was paying for AT&T DSL at 3.0 MBPS and this was without long distance
    phone service and cable. This deal allowed me to drop DISH network and
    the AT&T landline. In these difficult financial times , this was th only intelligent
    option. After some initial startup troubles which were minor in scope the service
    came up nicely. Customer service is quite good also . I would not hesitate to recommend
    this provider. This is an update to my review of WOW. It's been about 5 months and I
    am still quite happy with WOW internet/phone/cable. During this time I have had 1 outage
    lasting less then 4 hours. This was rectified quickly and the phone support people knew
    about it. I am not upset about this temporary outage though speed is not as it was before
    the outage. It's getting better day by day speedwise. I still think WOW is great.

    Followup comments:
    view 1 comment

    Huh

    @wideopenwest.com

    Completely opposite view on costumer service

    I love WOW, and have been a costumer for around 4 years now. However, I can state with absolute confidence that I've never met an intelligent costumer service rep in all my calls to them. I've had several issues once in a while, and after the first call I realized that I would basically need to get a tech out to get anything done.

    The costumer service reps have a sheet of paper in front of them, with a list of questions that they run down when you describe a particular problem. Often times these questions have only a vague connection to the problem (For example, I had a problem with latency. They asked me to ipconfig, which was useless, as I already knew the information required.)

    I've found that if you truly need help, call in and describe the problem, then ask for a tech to come to your house as soon as possible.
    permalink · 2009-10-28 16:00:20 · Print · Reply to this
    Forums » comments on review of WOW Internet and Cable

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