 Review by cmcasey79 
Posted: 41 days ago
member for 8.9 years, 3351 visits, last login: a few hours ago
 Farmington,Oakland,MI
 Business customer
 $165 per month
 about 7 days
 "Connection in Michigan is pretty solid."
 "Needed business class for Static IP. Account changes are a ngithmare"
 "Connection usually good, Customer service needs work!"
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(ratings match consensus)
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I've had this service at my apartment for about 4 yeras now. I ordered Business Class internet/Cable TV so that I could get a Static IP address and run a web server and stuff. The connection has in general been pretty solid, except for minor outages here and there. The cost is pretty high though. They marketed the business internet as basically $20 mroe and normal, however, they wont do any bundles with a business class account, so when its all said and done, i'm really paying about $50 more than what a normal residentail account would pay.
Cable TV, in general, is very reliable. Unfortunately I can't say the same for their Motorola DVR boxes. Brighthouse never seems to update firmware at all (comcast has much newer firmware on their identical cable boxes, with numerous bug fixes). Complaining to brighthouse gets nowhere. They sya things like the box being unresponsive for over a minute, or recording things it shouldn't are just normal.
I no longer need the Static IP, so I've been trying to get my account switched back to a normal residentail one to save that money. Getting that done has become a nightmare. Apparently there is only ONE person in the entire company that can do it, and, suprise, she's on vacation.
At this point, i'm pretty fed up, but hopefully will get everything resolved soon. If I could get satellite in my apartment, i would definitely switch to that for TV, but I dont face the right direction for a dish.
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