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Member review of Pacific Bell - SBC


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Reviews:
read 1847 reviews (979 positive) (458 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($36 to $55)

Speed test results 3 year trend
Review by mikek753 See Profile
UPDATED: 89 days ago
member for 7 years, 744 visits, last login: 6 days ago


San Jose,Santa Clara,CA
$52 per month (12 month contract)
about 10 days
SBC
"tech. support"
"price, customer support"
"customer support waiting time is killing, don't match Comcast $19.99 price"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I didn't rate Tech. Support so there isn't Customer support categories.
    Tech. support - tech. people are great, where Emerging product dept the same as bad. Waiting time on phone usually more then 30 min then they will ping-pong you to another one and again another 15 - 30 min waiting then after 1 hour they will tell that order was placed and in the next two weeks you'll see these changes. But after 2 week nothing happened. I called to Tech. Dept. and was told that they can't do much so my "profile" still has old data and I need speak to Emerging people that just they can allow do something to tech. So, I'm again waiting on hold about 30 min to talk to Emerging dept. (1-888-884-2375).

    Update 08/2009:
    In the past years Comcast increased speed and lowered price. The last offer from Comcast was $19.99/month for 12 months for 12mb/s, where SBC wants $34.99/m for 6mb/s
    I was not ready to drop SBC/ ATT, but soon I'll.
    Why to pay more for less speed?
    the price includes land line.

    Followup comments:
    view ALL 3 comments

    Logan 5
    Wondering what happens next..
    Premium,MVM
    join:2001-05-25
    The WasteLAN
    ·Pacific Bell - SBC

    Price Matching for Broadband?

    Since when has there been the expectation that "Comcast must match AT&T pricing" or "AT&T must Match Comcast's"?

    Both of those companies try to run a profitable business which means that they put out a product at what they feel is at a fair market value but it's obvious that you don't feel that way...

    Playing one against the other because you aren't willing to pay the price that everyone else does is kinda Sleazy IMHO plus you are trying to compare DSL and HSI which are two completely different technologies...

    If you absolutely *have* to try and lowball for the cheapest price you can get, at least do it with a company offering the same type of technology as the one you are trying to get the low price from.

    And yes, I am a happy AT&T DSL user... been that way for over a decade now.....

    No wonder AT&T wouldn't give you the time of day when you tried that with them.... what were you expecting?
    permalink · 2009-09-17 14:02:40 · Print · Reply to this
    k1ll3rdr4g0n

    join:2005-03-19
    Homer Glen, IL

    Re: Price Matching for Broadband?

    said by Logan 5 See Profile :

    Since when has there been the expectation that "Comcast must match AT&T pricing" or "AT&T must Match Comcast's"?

    Both of those companies try to run a profitable business which means that they put out a product at what they feel is at a fair market value but it's obvious that you don't feel that way...

    Playing one against the other because you aren't willing to pay the price that everyone else does is kinda Sleazy IMHO plus you are trying to compare DSL and HSI which are two completely different technologies...

    If you absolutely *have* to try and lowball for the cheapest price you can get, at least do it with a company offering the same type of technology as the one you are trying to get the low price from.

    And yes, I am a happy AT&T DSL user... been that way for over a decade now.....

    No wonder AT&T wouldn't give you the time of day when you tried that with them.... what were you expecting?
    To criticize the review, Comcast's offer for 12 months will go up more than what AT&T wants for the highest DSL speed.

    But to defend the reviewer, AT&T does not have their shit together, period. AT&T's records are out of date, their CSR is as useful as talking to a brick wall...I mean its just horrible. In fact, if I didn't talk to the guy at the CO, Homer Glen to THIS DAY still would not have DSL due to the fact some lardbutt can't keep the records up to date. AT&T claimed that we couldn't get DSL because we had a duplexer or something on our line (which we didn't) which prevents the use of DSL. The tech at our CO was sympathetic enough to call his supervisor and they got it worked out through him.

    I honestly think that AT&T could be infinitely more profitable, but they just don't care.

    Services works great when it does work....but you better pray you NEVER have a problem because if you do - the only way to actually get someone who cares would either be a EECB or a BBB report.
    permalink · 2009-11-06 17:55:02 · Print · Reply to this
    Forums » comments on review of Pacific Bell - SBC

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