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 Review by Robotics 
UPDATED: a few hours ago
member for 6.1 years, 953 visits, last login: a few hours ago
 Louisa,Louisa,VA
 $59 per month
 "Pretty reliable. Not many outages per year. When there is an outage, they appear to jump on it fast. Speeds are as advertised."
 "Tech Support. Rude employees who answer the phones for tech support. Most I have run into dont have a clue as to cable systems."
 "Im happy as long as I dont have to deal with them on the phone."
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I was one of two beta testers for the County out here. I saw the system start out with screaming speeds, and less than a month later speeds dropped some. (I think they were still tweaking the system and that's why it got a little messy in the first month).
Ive had this service for 9 years now. Over all I'm pretty happy with the service I'm getting excluding their tech support.
I purchased my own modem. (was supplied a Motorola modem for testing purposes, but returned when system was made available to the public).
My modem is a Motorola 5200 (I believe) and works flawlessly.
Over all, excluding their tech support, Comcast I feel has come a long way with the service out here. Never really was bad, but seems more stable and pretty reliable.
I will add at present (03-09), Comcast does have a cable leak in my neighborhood. It has taken them over a year to start addressing this issue.
I even had to file a complaint with the FCC due to the interference it is causing on certain parts of the radio spectrum and the fact that they took over a year to take this matter seriously and even look into it.
****Update for 11-28-09*****
I'm really getting frustrated with Comcast again. My download speeds are no where near what they should be. And I'm not expecting them to even be close to what they should be!
I'm paying for the 16 down plan. My speeds 96% of the time never get to 7mb down.
It isn't my modem, it isn't the signals to the modem, I dont know why, and of course they cant explain why.
Its really frustrating. In the process of Comcast trying to work with me, and try to figure this out...they deleted my account!! Thank God I didn't lose my emails that I save on their servers since I dont use Outlook express.
Now for the last week, I have not be able to access the on line billing, so I can pay my bill. It keeps saying my info isn't available, yet it shows my name, address, and all that.
So thats something else I have to work on in the near future. And the reps I have always run into on the phone, are not much to speak of. That has been a problem from day one! They have terrible tech support that answers that 800 number.
I can say I rarely have an outage. And that is good.
But the speeds...well something is wrong with them (and it isn't the first time)
Our system out here has been thru a few hands. (at one time it was Adelphia), and I have heard from neighbors that cable has been out here for 28 some years...so the infrastructure, cable lines, etc. are quite old. Ive only been out here for the last 11 years.
Speaking of old....the community I live in is a lot of older people. And I feel, they feel, its faster than dial-up so no one else really complains.
But I'm a little younger (not by that much), and I know we are getting shafted out here. We all are paying for speeds that are no where near what they are supposed to be.
Unfortunately there is no where else to go. FIOS will probably never come out here in my life time. DSL is also out of the question.
If some competition would get out here, I'm sure Comcast would get off their duff, and get their stuff straight in this area and get some seriously needed upgrading done.
Sorry I cant say anything nice other than as far as it being there when you need it, it is (very few outages), but thats about the best I can say at this time.
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Review by moyeti
UPDATED: a few hours ago
member for 4 years, 25 visits, last login: a few hours ago
Spring,Montgomery,TX
$45 per month
"Reliable"
"Some Down turn in speeds"
"will not switch until i can get 20 mbps"
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Going well 6.29 down and .93 up. Would like FIOS @ 10 mbps. Had for ever here in the Woodlands as earthlink using time warner and now comcast. pay 45.96
11/28/2009 >>>>>>>>>>>>>>>>>>>>>
After many years with Comcast I am calling it quits. Going w/ Uverse. I will be assimilating with the mother ship on 12/7.
I have to say that this cable internet service has been a solid 9 on scale of 1-10. Usually consistent 6mbps down and 1mbps up. Going w/ the same speed on Uverse. Who knows, I may be back if it doesn't work out.
Comcast 45 for 6mbps service, Lingo phone service 30, Dish TV 82. All w/ taxes. To be replaced by Uverse 152 before taxes, getting U300 w/ 5 instead of 2 TV set up though, sampe internet speed, their VOIP too. A bit of an upgrade I guess. We'll see.
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Review by n0tzl
UPDATED: a few hours ago
member for 7.7 years, 51 visits, last login: a few hours ago
Henderson,Adams,CO
$60 per month
 about 3 days
"Great down speed, reliable, lowest cost in this area"
"up speed, up limits, tech support relatively clueless"
"Great for normal use but iffy for hosting and frustrating for VOIP"
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I've had Comcast since it was ATT Broadband and over the years most of the experience has only gotten better - higher speeds at the same cost, higher reliability, more features like multiple email addresses & free antivirus.
I researched when I moved here & cable was the only choice, still is over a decade later as Qwest refuses to upgrade their wiring into this area beyond the barely capable of voice garbage already here.
The download speeds are great, I've had Netflix streaming HD quality to 3 different computers (different movies as well) at the same time with no hicups. Upload speed is something different, its always been way below the download speed but in the last year or so Comcast appears to have added restrictions - large uploads will slow to a crawl after an undetermined amount of data, this can make sending videos or large numbers of pictures somewhere take forever & plays havoc with VOIP.
I presume the upload games are to prevent the use (for long anyway) of other VOIP than Comcasts amazingly expensive ($70/mo) version, I used Packet 8 for several years with no problems but now have the same problem with both it & MagicJack - at some point my voice going out will stop while I can still hear the other party fine - Comcast claims this is not their problem.
Speaking of customer service, billing, services, etc are fine but the technical support is a bunch of scriptreaders, it usually takes a fair amount of time to get to somebody who actually knows something if I run into a problem I can't solve myself. Their first approach is always to have you reboot everything, their second is to blame problems on your computer - seems to be the standard script in the tech industry anymore.
Overall I much prefer the Comcast service I have at home to the Qwest DSL we use at most of my work locations because it is much faster & more reliable but am always looking for something better or lower cost.
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Review by MetallicAnt
UPDATED: 1 days ago
member for 9.1 years, 600 visits, last login: a few hours ago
Broomall,Delaware,PA
$42 per month
"Very reliable with consistent speeds 24/7. Low ping times"
"None as of late"
"From Comcast to FIOS, FIOS back to Comcast. Satisfied Overall!!"
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Just over a year ago I decided to switch from FIOS internet back to Comcast all for the fact that I got tired of Verizon refusing to send me a paper copy of the bill because I didn't have their home phone service. All they would do is automatically charge to my CC monthly.
Overall, I have to say their service was very reliable but so is Comcasts. Comcast since day 1 never gave me any problems, but since my area was one of the very first in my county to get FIOS at the time I decided to jump on the bandwagon. IMHO both services perform equally all for back a few years ago my Vonage phone service was crappy at certain times of the day, where as when I had FIOS I never had any problems with my phone service. Ever since I've been back with Comcast Vonage has been flawless.
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Review by craigwp
Posted: 2 days ago
member for 8.1 years, 129 visits, last login: 2 days ago
Indian Orchard,Hampden,MA
$45 per month
"blows away dsl."
"none so far"
"excellent value"
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I suffered with dsl for 10 months and finally when MW2 came out I had to go to cable.
Glad I did so far.
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Review by tirebiter
UPDATED: 2 days ago
member for 7.7 years, 3150 visits, last login: a few hours ago
Champaign,Champaign,IL
$30 per month (12 month contract)
"Reliability, Speed & Cost"
"DNS Redirection but easy opt-out"
"Great Service, Good Price"
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The best thing about my service with Comcast is its reliability--the damn thing just never goes down.
The speed is fast--I consistently get 12Mbps down and with the PowerBoost it can go as high as 23Mbps. I regularly see about 3Mbps up which is really surprising.
I've had to change modems a few times and their people were patient with me and provided good service.
I originally was paying about $44 a month but they recently offered me a combo deal with my TV and it looks like I'm paying maybe $30. Quite remarkable.
The only black eye with Comcast is that they do DNS redirection which sends you to an ad page when you mistype URLs. Fortunately they also make it easy to opt out of this "service" if it bothers you.
You will read many complaints about Comcast broadband service in the forums but remember that the vast majority of people have no problems and since they are the largest ISP by far there will be more complaints.
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 Review by imrf
Posted: 2 days ago
member for 7.4 years, 4064 visits, last login: 2 days ago
Utica,Macomb,MI
Contract price not specified.
about 10 days
"Fast internet, great picture quality, good VOD content, great call quality"
"Need better communication within the company."
"I'm happy with them, seems they have matured since I left them"
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I've been a WOW subscriber for 8 1/2 years and have been really happy with them. I left Comcast for WOW back then because of constant service issues. Recently there was a post in the WOW forum with a member leaving due to a great deal he got, so I decided to look into it. Well, it was a fantastic deal and I went for it. I have nothing to lose really.
My services entail, Digital tv service with HBO and Starz, 3 DVRs, 1 SD box, 8Mbps internet tier, and phone service, all for roughly $116 a month for a year.
The install was kind of a nightmare. My job should have been easy as all that was really needed was a new drop to the house. All the inside wiring was perfect and working. Just change all the WOW gear for Comcast and we're done. Well the drop went easy and that was it. The phone # wasn't ported over and Comcast actually sent the tech out with a truck full of DCT-6412 Phase 1 boxes, which didn't have RF outputs, as I needed RF out for 2 sets. I was really hoping for DCX-3400s, but they were out of stock at the moment. So the only thing that really went right was my internet install.
I had him leave the boxes as I was going to go to the local payment center and swap them out. What a joke, and I hope someone from Comcast reads this. OPEN MORE SERVICE CENTERS!!!! It's BS that all of SE MI has to go to the one service center in Warren. There were people from Detroit and Port Huron there, what a crock. So after standing in line for 2 hours I was told they didn't have any DVRs that I could use.
I was so pissed after that I called up 800-Comcast and talked to a tv guy. He was really nice and helpful. He had fulfillment call me back and she got my phone ported within 30 seconds. She then also placed a special request order for 3 brand new DCX-3400s to be delivered because that's what I wanted and for all of my troubles. She was supposed to call me back 3-4 days later, well that never happened. So I called back and a nice woman said she IMed her and she would call me back. Well, that never happened either. Lucky for me I have a special connection in Comcast and I decided to exercise it and they were able to get me my DCXs within 2 days.
Overall I'm very happy with Comcast's service and have recommended them to a few other people with this deal I got. Now if only they're get external HDD expansion working on their DVRs to allow me to hook up my 500GB drive that I had with WOW, I'd be in heaven.
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 Review by perki
UPDATED: 3 days ago
member for 362 days, 410 visits, last login: a few hours ago
Santa Maria,Santa Barbara,CA
$58 per month
about 2 days
"Fastest Internet In Town Beats Verizons Pants Off"
"None!!!"
"If you got the money and live in Santa Maria by all means skip Verizon"
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I do not know what people have against comcast. There service is 99.9% reliable. Its gone out 2 times in the last 14 months. Once after a fire and again after a thunderstorm. Its kind of expensive but if combined with a low cost voip provider it can be a little less than you POTS and DSL combined. As demonstrated Below.
I have the blast package (16 Megs Down and 2 Megs Up) which is $72.86 after taxes and Voipo which is roughly $13.75 a month . Combine the two and it comes to $86.61. With Verizon there fastest connection is 1Meg, not fast enough to provide a steady voip connection. So you have to use there POTS which cost big $$$. Anyway 1MB DSL is $19.99 and the POTS with unlimited minutes and three features is $54.99. Plus a unlisted number which verizon charges $1.25 a month for. I'm not sure about the taxes but i remember when my family had verison there was at least $10 in taxes and fees. For example there was a 911 Fee, Line Recovery Fee, State taxes, etc. So the unoffical amount is about $86.23 give or take.
So lets see a very reliable 16meg connection and Unlimited Phone Service with over 20 great features for $86.61 a month or POTS, a unlisted number, and a 1Meg dsl line for Roughly 86.23. That is a 40 cent difference, A lot less than most people think.
Here is a good experience that stuck with me. The other night there were new maps available for gears 2. About 80MB, my friend and i started downloading at the same time. By the time he was at 20% i had already download the maps. And by the time he finished downloading them (about 15 mins later) i had already played all three.
The only bad thing is having to reset my modem every few days to stay at peak performance.
Overall Comcast Broadband is a much better deal than it leads onto be. The only bad thing is the 250 Gig Cap. But its still a little smaller data allowance than verision dsl. Do the math and you will see a 1meg connection running 24/7 at 100Kbps (Top speed based on my buddys connection) for 31 days only 259 gigs, compared to 250 gigs via comcast.
Anyone moving to Santa Maria needs to get comcast and a voip provider. It makes for a much better internet experience. Maybe if verizon looses more and more people they might think about bringing FIOS here in 09. The day that happens verizon will be welcome in my home again. No questions asked.
Update 2/1/2009
After 4 months of lies i finally got my blast speeds. I get about 2 megabytes a second when i download and that's faster than anything i thought was possible worth my current hardware. Ive come a long way from 180kbps DSL. And like i said before with blast and voip its the same price as POTS and DSL, ultimately making this the better deal for value.
Update 4/14/2009
My Blast Price Went Up $2.00 while around the country Blast Prices Are Being Lowered 10-15 Dollars. So since i am now receiving blast and Ultra prices i must lower the value for money from a 5 to A 2
Update 11/26/2009
Had to downgrade as part of my financial budget cuts but really don't notice a solid differnce in speed, with powerboost kicking in every so often no real noticeable speed decreases to be had. My view of comcast has really improved in the last 6 months, im very grateful they are around. I hope to upgrade to 50 tier some day
Followup comments:  CT4 COMCAST
join:2008-11-17
Plymouth, MA
| as soon as verizon comes hello perki, i'm sorry you had a bad install experince, but what you should have done is called and complained and they would have given you a credit for the poor service, as for jumping to fios , well it sounds like you've had good service and overall experince with us, just to let you know if you go to verizon, they will only give there service techs 2-3 calls a day because they are union . our techs get between 6-9 calls a day, the horror stories i've heard will make you think twice ' i'm not just plowing smoke, you can find this out for yourself, when you see a verizon van on a corner were are there techs usually at the coffee shop or slepping in the van. do the research before you switch.... good luck | |
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jimbo48
join:2000-11-17
Hayward, CA
 ·AT&T DSL Service
·EarthLink
| Comcast provisioning I had to drop Comcast as my cable provider after suffering through multiple rate hikes a year- for "upgrading" their infrastructure. We never saw the benefits of these rate hikes and the cable form the pole to our house hasn't been touched since it was installed by a previous Cable provider. As far as performance, I believe the last time I checked, my area was being offered 6mb as the fastest with a powerboost which netted about 12mb/sec for 2 sec of download-not a big selling point in my opinion. I even had to repair my own cable drop when a truck going by caught the line from the pole (was sagging horribly after a lot of years). I called Comcast to fix the line(it was laying in the street) but they NEVER rolled a truck. I ended up climbing up on my roof and pulling the cable and securing it to the house. That was the straw the broke things. I quit Comcast and went with Direct-TV. BTW if COMCAST really reads these posts they should know that the on-line tools for COMCAST are so convoluted you have no idea of what you can/should/must order. Some real truthful disclosure would go a LONG way to fix the reputation of Comcast. In ther end Comcast is just as good/bad as the rest of the providers.They ALLhide behind their TOS statements and make a lot of promises they know they won't keep. | |
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Review by zelda43
UPDATED: 3 days ago
member for 2.6 years, 38 visits, last login: 3 days ago
North Truro,Barnstable,MA
$75 per month
about 1 days
"fast. reliable"
"nothing bad recently"
"good to very good"
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new cable modem: cisco dpc3000. very nice!
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Review by Oedipus
UPDATED: 3 days ago
member for 4.5 years, 752 visits, last login: a few hours ago
Clovis,Fresno,CA
$20 per month (6 month contract)
about 14 days
"Fast, seems solid"
"Questionable install, high price after promo, caps suck"
"Quick and cheap, for now"
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I love DSLX, but 5mbps is just not scratching my back like it used to. I decided to sign up for Comcast's base tier once my area went D3, which it did a few weeks ago. I ordered online and was able to get a rate of 19.99 per month for six months for 12/2 service, plus a $50 install fee. I thought the install fee was pretty irritating because I took the time to run the cable, but it turned out to be worth the price.
The installer arrived on time and set to work. All he had to do was terminate both ends of the RG6, connect the modem, and provision it. Unfortunately, the modem (a D3 Ambit model) was not being recognized by whoever provisions the modems. The upstream light on the modem was blinking, and the installer could not figure out why. To his credit, this was only his second install using that particular modem, but for some reason he was focusing more on the fact that my computer was pulling down a local address from the modem (192.168.x.x) than the lights on the modem clearly indicating that something was wrong. After a lot of futile motions on his part, his supervisor came over and together they discovered a corroded connector in the cable box across the street. Once that was fixed, I was up and running. My upstream power level is marginal (49-50) but it's been very solid so far.
The speed is good and it is very consistent. Powerboost takes me above 2MBps, but once it wears off I am at 1.5-1.6. It's interesting to note that my max rate is capped at the modem at around 21Mbps down and 3mbps up, whereas I could speedtest at 30/5 on SB5100s pre D3. I guess capping the max burst rate is one way to differentiate between tiers.
Uploads sit at around 250KBps consistent, with powerboost pushing me over 300. I have seen no evidence of any throttling so far. The 250GB cap may become an issue, but I'm trying to alter my habits.
Once my promo runs out I'd imagine I'll upgrade to Ultra or Extreme if I can get a decent rate, as well as sign up for CDV. Well done, Comcast.
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