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Review by ChevyFanatic 
Posted: 3 days ago
member for 274 days, 32 visits, last login: 1 days ago
 Chapmanville,Logan,WV
 Contract price not specified.
 "Faster than 56k dial-up."
 "The latency is horrible, ping times up to 1k and 2k. Connection goes out all the time, even when it is barely cloudy out."
 "Only option for broadband currently. It's better than dial-up, and that's it. Changing asap if we ever get DSL or cable here."
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This is my only choice for broadband internet currently. I can't wait to drop WildBlue, and I will whenever DSL, Cable, or FIOS is available in my area. Even EVDO would be better if I could get it. Honestly, any other source of broadband would be better. For people with no other choice and for those that live in extremely rural areas, it does it's job. Be aware of the high ping times and horrible latency if you plan to play games online with this or try to VPN into work. If you try to play on PSN or Xbox Live with this, you will lag like crazy. Believe me, I know from experience. Something else that is pretty bad is the connection. My connection will go out at the sign of the smallest cloud at times, and at other times it will be storming outside and the connection will be fine. The connection is very sporadic. The WildBlue FAP (Fair Access Policy), better known as a bandwidth limit, is very unappealing too. If you go over your limit for the 30 day rolling total, you will get your speed throttled significantly (sometimes called being fapped). So you constantly have to look at your bandwidth usage meter on the WildBlue homepage to keep track of how much you have used.
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Review by genemcd
UPDATED: 4 days ago
member for 1.9 years, 21 visits, last login: a few hours ago
Chehalis,Lewis,WA
Contract price not specified.
"The service reaches our home (cable & dsl does not)."
"Overpriced, unrealistic FAP, latency, slower than advertised."
"Use only as a last resort."
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We have been with WildBlue for three years now. We tried HughesNet before WildBlue and found them to be one of the most exasperating companies that I have ever dealt with (no, I am not hard to please!). WildBlue is a little bit better on the customer service aspect and their equipment is pretty dependable. I have to admit that part of my exasperation is due in part to the failure of Qwest and Comcast to provide a hardwire solution to our home despite the fact that I live three miles from the county courthouse - two miles from Interstate 5! The hardwire solution ends half a mile from my home. Therefore, I need to go with the wireless solution. Unfortunately, you have to pay a premium for a satellite solution and the "fair access policy" may have been reasonable when they put their technology into space - but if you have two teenagers and two IT professionals in the home...we all have a serious case of cable envy! We hope that WiMax or LTE will provide us a much better solution as soon as possible.
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Review by (hidden by request)
Posted: 47 days ago
(review was emailed from domain wildblue.net)
Coulterville,Mariposa,CA
Contract price not specified.
"connection reliability"
"fair access plan"
"I'm seriously looking into Hughes Net"
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The Fair Access Plan has a 30 day roll over, which is way too long to be without speed. Hughes has a 24 hour roll over.
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Review by (hidden by request)
Posted: 67 days ago
(review was emailed in)
Batesburg,Lexington,SC
Contract price not specified.
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S L O W ...SERVICE NO TECH SUPPORT HELP!!......WITHOUT PAYING EXTRA MONEY.....I SPENT 300.00 FOR THE EQUIPMENT AND 150.00 FOR A 3" POLE...CALLED TECH SUPPORT MANY OF TIMES IN THE FIRST 90 DAYS.....IT WILL COST YOU 95.OO MORE DOLLARS.....RIPP OFF...I GET AROUND 90 KBS...AND....40 KBS....CHECKING MY SERVICE AT WWW.TOAST.COM AND WWW.INTERNETFROG.COM....SLOW!!
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Review by pounce99
UPDATED: 75 days ago
member for 4.5 years, 50 visits, last login: 17 days ago
Weslaco,Hidalgo,TX
Contract price not specified.
"you are online"
"slower than dialup"
"internet on my iphone is way faster"
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don't get me started
$90.00 dollars a month
for dial up speeds if your lucky
fair share policy they throttle your download speed (witch sucks to begin with)
if you download anything it seems like
rain means no internet
have to reboot modem all the time for what ever reason
there is nothing high speed about it
it is all lies
i have the fastest or the biggest package they offer for home use
12 gig's a month
and there don't let you use the internet really for anything but surfing
download anything and any speed you had is gone they throttle you
i moved to the RGV in south texas and there is nothing here
i cant get DSL cable nothing
this was only option besides dial up
and after having this for 3 months
i would rather have dial up
at least i could download all i wanted to with no cap on it
i have a clear view of the southern sky
and my dish is on top of a 2 story house
so i should get the best possible everything from wild blue
so it is the service it sucks
i don't suggest it to anyone
but that is my opinion
other people might like this service
i cant wait to move back to real broadband
no online gaming
no streaming music
no streaming movies
no net flix
no downloads
AHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!! 
it is horrible
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Review by mrpepsi
UPDATED: 84 days ago
member for 3.5 years, 238 visits, last login: 84 days ago
Tulsa,Tulsa,OK
Contract price not specified.
"None"
"It's a horrible, unreliable service."
"It takes my money, and does nothing for me. It works about 40% of the time."
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Save yourself the trouble, find something else.
Followup comments:  Wcameron
join:2006-04-24
Anderson, CA | You like the FAP? Is this sarcasm? I understand the need for a FAP but theirs is so poorly implemented. What is it you like about it? | |
| micwa
join:2009-01-13
Seminary, MS | Poster above Poster above:
Yeah because a daily 300MB cap is a lot better.
HN's FAP is so complicated to understand, most people just give up and pray they don't go over. | |
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Review by cindy_black
Posted: 108 days ago
(review was emailed from domain hotmail.com)
Bainbridge Island,Kitsap,WA
Contract price not specified.
"Nice customer service people, but not helpful"
"Slow, 24 month contract, huge cancellation fees"
"Bad deal all the way around!"
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I am very disappointed with my Wild Blue experience. I bought the service for my daughter and son-in-law as a gift. I started with the basic service. When I visited them I couldn't believe how slow it was, basically just above dial-up. I decided to upgrade the service to "Pro" which is very expensive for the service you get. When I visited after the upgrade, it was faster, but still very slow compared to DSL. They now have to move due to job and school situations. The service contract is 24 months, which I is personally ridiculous in this day and age when people have to move more frequently. The cancellation fee is $15 times the months left on the contract. When I tried to move the service to the new location, they said it was free. I got transferred to another person who explained I would have to start a brand new contract for 24 months. I couldn't find that piece of information anywhere on their website. I said no way. I wrote and email to them explaining my situation and my frustration with their policies and service, but their response was pathetic and not customer friendly at all. The email looked like some canned response. What happened to treating customers with respect! Needless to say, I do not recommend this company and their services to anyone.
Followup comments: 
WiFiguru
Formerly jnethostman
Premium
join:2005-06-21
Lodi, CA | BBB Contact the BBB and your states utilities commission.
You'll get a response really QUICK. | |
| Luminaris
join:2005-12-01
Winchester, VA | BBB is your friend in this case I agree, that is horrible and should not be tolerated by any means. Contact the BBB and they will get some sort of resolution for you. I've had to do it before and they work great. Good luck! | |
| | micwa
join:2009-01-13
Seminary, MS | Re: BBB is your friend in this case They are trying to compare DSL to satellite. That was the first mistake. They should have done research before signing a contract.
No the BBB is not your friend in this case, common sense should be. | |
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Review by reedsr12
UPDATED: 109 days ago
member for 1.7 years, 157 visits, last login: 5 days ago
Terre Haute,Vigo,IN
Contract price not specified.
"It provided internet"
"High Ping times, less than advertised speed, no service during bad weather"
"This service is a last resort, and by last resort I mean if there is no copper available for dialup"
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High startup costs, Ping times that varied up to 2,000ms and speeds that were less than a quarter of the advertised rates. Some of you will say but, but, the contract, and I say no service based business should be able to sell a service and only be obligated to provide so little. They are basically taking no responsibility for the quality of service while locking you in for the various terms.
Luckily my wildblue was subscribed to through Dish and the only saving grace for the whole ordeal is that I complained to the BBB and Dish released me from the wildblue obligation with no termination fees at about 6 months.
Since my original subscription to WB, EVDO has come available in my area and I have moved on to it.
I wish I had stayed with my dialup rather than subscribing to WB.
UPDATE:
Wildblue did attempt to insert a charge into my Dish bill a few months after canceling my account. I called them and told them I hadn't been a WB customer for months and they removed the charge but I am sure they would have accepted the payment and continued charging it if I wouldn't have caught it.
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Review by humboldt_CA
Posted: 140 days ago
member for 2.7 years, 76 visits, last login: 12 days ago
Redcrest,Humboldt,CA
Contract price not specified.
"decent download .8-1.3 (1.5 adv.)"
"terrible upload speeds 70-80 at best,(256 adv!!)"
"reliable,upload a ripoff!"
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much better than starband pro or hughes except for the upload,i purchased 256 and get 70 -80
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Review by dsvanp65
UPDATED: 160 days ago
member for 2.6 years, 28 visits, last login: 140 days ago
Eureka,Woodford,IL
Contract price not specified.
"OK for us country folks"
"too costtly for the speeds as compared with cable and DSL"
"If I had other options would not choose WB or any other satellite provider"
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I am a GOLD level subscriber at $70.00/month... Wildblue is turning out to be a joke. Their FAP (Fair Access Policy) is something which a potential subscriber should be aware of. They (WB) only provide a cheesy "gadget" for monitoring usage and it covers the most recent 30 days so the subscriber only sees a cumulative value and not a daily usage. I am currently in a dispute with them over some usage amounts. Thus far they have refused to provide me details of the usage. My wireless phone provider gives me a daily breakdown of calls and minutes used.
All this to say... let the buyer beware... I would definitely NOT be a Wildblue customer if I had any other option. In fact, they have ticked me off so much recently that I am seriously considering going back to dial-up
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