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Review by ryan from LB 
UPDATED: a few hours ago
member for 5.1 years, 34 visits, last login: a few hours ago
 Long Beach,Los Angeles,CA
 $120 per month
 "super fast dl/upload speeds, variety of channels in hd and sd"
 "green vertical line on hd feed"
 "as good as it gets if you're looking in to an all-in-one package for internet/cable/phone package."
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i decided to make the switch from both charter high speed cable internet and the dish network satellite tv programming due to issues with internet speeds being tested no where near charter's rated speeds as well as poor reception quality and blackouts dealing with the dish network coverage.
it took me about 45 minutes to call up verizon and order their internet, phone, and tv bundle. right now, my plan is around 120 a month for 25/15mb internet, extreme hd package, and basic phone coverage. they included a free dvr and hbo/cinemax package for a couple of months. i ordered 2 verizon cable boxes to have HD for the family (this one included dvr) and living rooms and one with SD for the bedroom. i called last thursday and the tech was scheduled to come in this past saturday between 12-4pm.
the technician came around 1pm yesterday afernoon. he was quite curteous and professional and answered any questions i had asked. it took him close to 2 hours to install everything, including my wireless network in which he setup two laptops and a desktop. he was concise in his explaining to me how every thing worked. he did not want to leave until everything was working perfectly (internet, phone, tv package).
so far i am happy with my decision to go with verizon fios. i've been testing the internet speeds and they have been tested as advertised. my desktop pc/verizon router tested the speed through dslreports.com at around 26mb download/16 upload on average. the highest average i got was 26mb dl and 26 upload on my laptop that is hardwired. the signal that i am getting on my second laptop, which is on the other side of my home and setup wireless, got around 15mb download/15mb upload. not too shabby considering my old router setup rated the signal poorly and i got no where near those speeds with the same laptop. the wireless signal that i was getting was rated as good.
i will add more to this review in the next few weeks...
update: so far i have been very very satisfied with Verizon Fios. Only con I have to bring up is this nagging green vertical line on my philips 42" lcd in hd. in only appears to show itself on my hd connection. i have tried 4 different hd cables and the same line appears. I also have tried all the settings on my tv as well as through the top box from Verizon to get rid of the green line. i have read the help forums on this website and on verizon's as it appears the issue will only be resolved if i wait for some kind of new software update.
Followup comments:  kevin_pink
join:2006-10-15
Bronx, NY | $120/mo Is that $120 including taxes or not?
thanks  | |
| | ryan from LB
join:2004-09-24
Long Beach, CA | Re: $120/mo not including taxes | |
| BigVe
join:2005-07-15
Gulliver, MI | Let's see....... I take your Fios bill and won't even complain.I'm paying almost $70 for Dish Network and $100 for phone and internet(1500/256 dsl). | |
| fta354
join:2003-11-19
Queens Village, NY | Re: $120/mo I am paying about $200 for Dish + FiOS (Phone/Internet), so that is pretty good. | |
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 Review by inkscarab
Posted: 2 days ago
member for 5.6 years, 1471 visits, last login: 1 days ago
Harrisburg,Dauphin,PA
Contract price not specified.
 about 14 days
"Fast, reliable"
"Tech support so-so"
"Far better than my last ISP (Com something...)"
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Ordering was a snap, installation was done exceptionally well (even though it took a return visit). Service is outstanding. Tech support leaves a little something to be desired. Had to call in after installation and the guy was an ass. Fortunately, I rarely need any tech support so the negative is something I can look past. Overall, I am very pleased with my move to FIOS.
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Review by Cpudan80
UPDATED: 2 days ago
member for 2.3 years, 163 visits, last login: 1 days ago
Virginia Beach,Virginia Beach City,VA
$130 per month (24 month contract)
about 14 days
"ZOOM! Relatively inexpensive for what you get"
"Actiontec router sucks, install takes a long time - wont use Ethernet jack unless CAT5 is already there."
"Great value, great service"
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=== Summary ===
Took about two weeks to get it installed - but it works great! I've got the triple play with TV/Net (20 down/5 up)/Phone for about $130 per month. Great value for the money, crystal clear TV and lightning fast connection (over my own router - not the actiontec). Installer guy was top notch, and very easy to work with - even though the install took nearly 5 hours. He showed up on time and stayed after the install for a few minutes to show me how to work the on demand stuff.
=== The good ===
SPEED! I get every bit of the 20/5.Low latency -- about 20ms to hit the DC tester on speedtest. TV picture is *much* clearer than cable.
=== The bad ===
The actiontec router is worthless and made the service go very slow (or at least it seemed that way). Everything started running better after I bridged the router over to my own device. I eventually got my ONT reprovisioned for ethernet so I could ditch the bridging all together. (The bridge deletes itself if the actiontec loses power.)
=== The ugly ===
The bill - while correct in my case - is absolutely horrendous. It is extremely difficult to read, and they throw charges and credits in all over the place. Luckily the net number was correct, but I'll have to watch it for a few more cycles to make sure it stays that way.
=== The install ===
Takes about 4-5 hours. If you want to use your own router (non actiontec) - you really should run a CAT5 (standard straight-thru) to the ONT before the install. Basically - the installer will drill a hole in your house and run a wire inside for the battery backup unit. The electrical cable attached to it is about 6-8 ft long, so you need to be relatively close to an outlet.
In my case, the main cable drop for house runs outside into a box with a splitter (installed by the cable company). The installer guy just ran a coax cable over to that splitter from the ONT -- and connected that as the "main line" as if it were coming from the cable company.
He did a similar thing with the phone. He ran a CAT5 patch cable between the ONT and my old copper box. He obviously disconnected the existing copper (from the ground) and replaced it with the CAT5 to the ONT. *He did not rip out the copper.* It would have been difficult for him to do that - as it is in a piece of PVC pipe.
=== The horrendous Actiontec ===
1: You think it does static IP leases, but they expire every 24 hours -- I think that makes them dynamic!
2: You think it will work well because it looks slick on the outside, don't be fooled.
3: It can be updated by VZ at any time -- as they can push firmware to it as they see fit
4: The menu system it uses makes it hard to navigate, the stuff you want to change is often buried deep in some hidden menu
=== TV/Phone ===
No change on the phones for me. Except, I now hear the databurst for call waiting on one of my phones (just one.) Not sure what's up with that...
The TV is amazing. No, they don't have a bazillion HD channels, but they have quite a few. The on demand content is excellent -- a lot of it is free. The only downside is that the regular HD box (non DVR) freezes up for about 10 seconds on occasion. Not really sure why that happens.
=== Other tips ===
1. Use DDWRT on your router and give your STBs static IPs and priority QoS to improve VOD quality.
2: Enable the DNS cache on DDWRT, it seems like Verizon's DNSs are slow.
=== Updates ===
1/13/09 : Everything still running well. Rebundled my package to 20/5 with more HD boxes and channels at a lower price.
11/20/09 : Everything is good here, switched out some of my STBs to high def, including the MR-DVR. The DVR hard disk space is pretty small - but it works ok. Speed is OK, I can't quite get 20/5 exactly - usually a little less (~17/4.5) - not real sure why that is.
Followup comments: ThreadAbort
join:2007-04-25
Chesapeake, VA
 ·Verizon FIOS
| ddwrt I now have the 50/20 package. DDWRT couldn't handle this anymore. The actiontec kept up ok on mine. The DIR-655 actually did perfect, but I wanted some IPSEC VPN. So then I installed a windows 2008 server and made it my router. It runs fantastic. | |
| ONLYinHD
join:2006-04-02
Rowlett, TX
| Hope you have a better experience than I did... I hope you're ok with regular price increases. I had Verizon FIOS for a couple of years and the cost went up over 50% over that time. It seemed like they hiked up the price every few months. Meanwhile the quality of the service went down to make up for it I guess. Thank God I got rid of them! | |
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Review by mna
UPDATED: 3 days ago
member for 7.8 years, 896 visits, last login: a few hours ago
Reston,Fairfax,VA
$57 per month
"Reliable, No connection issues"
"Good value"
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25Mbps download/15Mbps upload
DLink 624 Router
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Review by referman
UPDATED: 3 days ago
member for 4.8 years, 1031 visits, last login: a few hours ago
21207-6318
Contract price not specified. (24 month contract)
about 1 days
"Tech was great, did great job"
"Had to contact advanced customer advocacy to get it installed."
"Would recommend to anyone"
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Had Verizon ADSL prior to FIOS, before that had Comcast. I know that never is a very long time and I should never say never, but I never want to deal with Comcast again. Verizon may not be perfect, but at least they respond to you and the on hold times are reasonable.
Contacted Advanced advocacy on Thursday, called back to be advised FIOS could be installed on the following Monday. Was called 3 times to confirm date and time of installation. After the installation, received several more calls checking on the quality of the job and if we were happy with the service.
Overall experience was very good. After I got through the marketing people who kept telling me that they did not know when FIOS would be available. I was truly amazing, that one phone call to the high level got FIOS installed the following Monday.
Router is an Actiontec, much like the ADSL router, so I was familiar with configuring it.
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 Review by Rothan Tik
UPDATED: 4 days ago
member for 9 years, 3996 visits, last login: a few hours ago
Danvers,Essex,MA
$42 per month (24 month contract)
about 10 days
"Speed as advertised, Install guys were smart, timely, and didn't give me the run around."
"Install date got missed twice. They finally came out on the third try. I am glad they did."
"Overall, I'm happy so far. Glad I made the jump. Hopefully it stays this way."
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This was an upgrade from Verizon DSL. Being bumped up from 3Mbps to 10Mbps is pleasant. 1.5MB/sec is a nerds dream. Sometime down the line I might change it to the 20/5 plan, but this is fine for now.
As I said, order process was fine online. Getting them to come to the scheduled date was entirely different. The first date they misplaced the order or some other BS. Needless to say I wasted a day waiting for them to come here. Second day, I wasn't as hopeful either. They missed the 1pm-5pm window as well. Whatever. We got a call from the night manager who saw that it got overlooked. I was pretty much about to yell at them, but we rescheduled again for Tuesday and they showed up on time.
For the hassle of rescheduling, I was surprised and glad at the competent techs we got to do the install. I was debating for the week prior whether to have them do Ethernet or coax, but ultimately we plan on getting FiOS TV when it becomes available, so the coax setup will be easier. All in all the install took about 3 hours. I would recommend the experience to anyone.
11/2009
We added Verizon FIOS TV shortly after receiving the internet. We just stuck with the basic Essentials package. It is still far more than we had coming from the Comcast basic package. Overall its been smooth sailing this year.
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Review by Korro
UPDATED: 7 days ago
member for 1.6 years, 600 visits, last login: a few hours ago
Pittsburgh,Allegheny,PA
$151 per month (month by month)
about 47 days
"Awsome Speed, Awsome PQ, Phone is great"
"None Anymore!"
"Everything they offer is great overall."
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I have the FIOS triple package.
New contract until 11/2010
25/15 FIOS Internet
Freedom Essentials Package w/exteme HD
FIOS premier/extreme TV with movies package. 2 STB, 1 HDDVR, 1HD BOX
So far router has been running flawless. Model MI424WR
Had to tether Wireless for 14.99 discount.
I have contacted Customer Service several times in the past months and have waited no more then 10 minutes and they answered or fixed my issues. so they are even getting better on CS which was by far their worst issue.
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Review by sdpmva
UPDATED: 7 days ago
member for 3.9 years, 630 visits, last login: 1 days ago
Sterling,Loudoun,VA
$143 per month (24 month contract)
about 9 days
"Easy install, great tech, great speed"
"Actiontech M1424WR is OK"
"So far, so good"
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Installation completed on 2 November 2007. Tech called and said he as on his was in route (8-12 arrival time; arrived about 915). Install took about 3 1/2 hours. The provided Actiontech M1424WR router is just the worst I've seen! Little or no signal about 30 feet away. Getting great speeds (5/2 plan), running at about 5.1/1.7 (much better than my previous DSL).
Updated 11 November 2007 - Changed the channel on the Actiontech router (from the default) and now getting a GREAT signal throughout the house. Verizon coming back out this week to install TV and upgrade internet to 15/2 service. Cost of service is $128 (includes $99 for "Triple Play" package, $12.99 for HD DVR box, $4.99 for SD box, and all taxes and fees). Looking forward to the TV service and removing the dish from the deck!
Updated 7 December 2007 - Still running strong - FiOS is great!
Updated 28 March 2009 - Service is still running great after about 1 1/2 years. No problems to date.
Updated 12 April 2009 - Upgraded service to 20/5 and HD Extreme Package for same current price. Term extended about 6 months
Updated 15 November 2009 - Still running strong with no problems to date. Tried for speed upgrade to 25/15, but price would go up. Happy with 20/5.
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Review by seriousfun
Posted: 10 days ago
member for 6.7 years, 646 visits, last login: 6 days ago
Los Angeles,Los Angeles,CA
$59 per month (24 month contract)
"ISP is stable and fast"
"costly, and contract limits competition"
"best service in my neighborhood --- for now"
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-I had Time Warner Cable at this location for one year before VZ FiOS came a-knockin'. They were being very aggressive, trying to convert as many TWC customers (and others) as possible. VZ's triple play would cost less for comparable service than TWC's even after the two-year contract price lock-in, higher-speed internet service tiers available at extra cost, more HD channels for TV, and a few more features for phone. They offered free installation and a $100 gift card - I signed on the dotted line.
- 10/2 speed works as-advertised
- Ordering was one quick phone call (subsequent customer and tech support calls...abysmal, as expected). Install took the better part of a day. The tech was thorough and did everything asked.
- Actiontec modem/router/wireless. Works fine.
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Review by mkaishar
Posted: 11 days ago
member for 8.9 years, 982 visits, last login: 1 days ago
Walnut,Los Angeles,CA
 Business customer
$220 per month (12 month contract)
about 24 days
"fast, reliable, stable, wide open, unmetered, good business support"
"using 1 static ip for the westell 9100 for tv"
"worth it if you can get it, business provides static, unmetered, wide open connection"
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business static with 5 ip addresses 20/5
westell 9100em connected to 4 tv's
using my own pfsense firewall for the servers
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