ScooterTexas
@cebridge.net
| I went to VOIPo and it rocks
I decided to move off AT&T Callvantage sooner than later and went with VOIPo about 10 days ago.
I just submitted the paperwork to port my number to VOIPo today as I wanted to try the service for a bit before I moved my number. So until the number gets ported I am forwarding calls from CV to VOIPo.
Voice quality and free calls to Canada are my two main concerns. After that I am pretty no frills, using only a few options like VM email and call forwarding.
I was hoping that VOIPo would be as good as CV, frankly their voice quality is better. I would not have believed that was possible as CV has been pretty good over the years, but it is.
Setup on VOIPo was idiot proof. Just plug in the Linksys adapter to a router, phone line in the back and you are done. No provisioning, nada, it just works.
I was with CV for a long time (6-8 years) and could not be happier with the change. I wish I had done it sooner. Better voice quality for half the price. |
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fastmego
join:1999-07-26
Minneapolis, MN
| What you say. Very good service. I ported our main line from CV about 3 months ago. It was not the smoothest. Lots of growing pains for Voipo. Had my home business line moved from CV to Voipo a couple of weeks ago and all I can say is wow, they have really improved their porting process. Very smooth and professionally handled. Kudos Voipo! |
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trburkholder
join:2001-05-24
Bristol, CT
| reply to ScooterTexas
I have to agree with ScooterTexas and thought I'd add my perspective on porting to VOIPo last month after years with CV.
Pros:
Setup was painless.
Adapter is quite a bit smaller than CV's.
Call quality is good even behind my router.
No more constant E911 prompts.
7 digit dialing currently works.
Cons:
AT&T took 25 days to port my number from CV.
Callers occasionally hear a strong echo especially from cell phones
Web interface isn't as polished as CV's
Waiting for call forwarding to come out of Beta and allow multiple numbers. |
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durbin
join:2005-04-08
Alabaster, AL | Can you describe your setup behind the router? Do you assign the TA an IP address and stick that in the DMZ? Do you port forward? How is it setup?
Thanks |
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trburkholder
join:2001-05-24
Bristol, CT
| CallVantage TA (DLink 1120) worked best when it was connected directly to modem and passed through to the router. It still suffered from heavy network use even though the TA was supposed to do some kind of QOS.
I let the VOIPo PAP2T TA pull whatever IP it wants from the router and I don't have it set up in a DMZ. |
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Warus
join:2009-08-30
Murfreesboro, TN
 ·VOIPo
| reply to ScooterTexas
I have to agree with ScooterTexas, VOIPo rocks!
The switch from CV to VOIPo took about 14 days to post the number.. the hold up is due to CV.
You do get the VOIPo TA right away and can plug it in and start using it.
Voice quality is much clearer than CV, no white noice, just very clean and clear. |
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Gizguy
Premium
join:2003-01-23
Alpharetta, GA
| Unfortunately my experience with VOIPo was not satisfying. After procrastinating the past few months oscillating between just dropping my CallVantage number, or going with an alternative, I decided to try VOIPo. Called their Sales, went through my questions, submitted online form, got welcome message, and order confirmation email, followed by credit card failed to approve email.
I called back Sales, and was told that the order had been cleared off their system, and that this was not the first time of problems with VISA (and also AMEX). I was told to contact my credit card company and have them remove the block on the transaction.
I called credit card company, and they have no record of any block or failed transaction. They said the merchant must call if there is a problem.
So I emailed VOIPo support about the issue and said there was nothing they could do.
So I am going elsewhere with my business. |
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ScooterTexas
join:2009-10-04
Prosper, TX
| An update......
Still like VOIPo but have had a few problems with their CS.
I had a weird situation were I reported one specific phone number (a family member) that could not be called nor could they call us. VOIPo's attempts to fix the issue resulted in my phone not working at all for four days. It was a real goat rodeo and made me realize how weak their CS is.
I have also had a few instances where the phone service died even though our internet connection was blazing along. What is disconcerting is that until you pick up the phone, you have no idea that it has been out or for how long. Both times a reboot of the adapter solved the problem.
Still like them though due to the price and voice quality, though I would relabel this post from VOIPo rocks to VOIPo an inexpensive, decent product. |
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VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
1 edit | said by ScooterTexas  :An update...... Still like VOIPo but have had a few problems with their CS. I had a weird situation were I reported one specific phone number (a family member) that could not be called nor could they call us. VOIPo's attempts to fix the issue resulted in my phone not working at all for four days. It was a real goat rodeo and made me realize how weak their CS is. I have also had a few instances where the phone service died even though our internet connection was blazing along. What is disconcerting is that until you pick up the phone, you have no idea that it has been out or for how long. Both times a reboot of the adapter solved the problem. Still like them though due to the price and voice quality, though I would relabel this post from VOIPo rocks to VOIPo an inexpensive, decent product. Can you e-mail me any ticket numbers you have on that so I can look into it a little more to see what happened with CS? It sounds like you had a new rep (we are growing really fast) that didn't know what they were doing or tried to cover the tracks. My e-mail is td@voipo.com.
If you've had several times where the service just went dead, there's still not something right (possibly router not setup right or a bad device or something).
There was one issue where some customers had to be rerouted this morning due to a power outage in Dallas but otherwise we haven't had any recent system issues/outages at all.
I can have a Tier II tech take a look for you if you want (just remind me in the e-mail with the other info since I get a lot of mail and may not remember who its from). |
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