billern
join:2003-01-22
Santa Rosa, CA
 ·SONIC.NET
| Fusion free webhosting
I'm posting this here because I keep getting this on my parents sonic.net account and on mine. We both have fusion broadband. I'm wondering if someone here has dealt with this or has any idea on how to resolve it.
You currently have Bandwidth Quota Protection turned on and
your site(s) have exceeded your quota. Access to your site has been
disabled. If you would like to reenable access to your site and
authorize additional charges being posted to your account, you may
go to Hedgehog in the member tools and turn protection off. It may
take up to 30 minutes for access to your site to be reenabled.
Your current quota is 0 B per month.
Your current total usage is 0 B.
You have received 7 hits so far this month. The last time I put in a helpdesk ticket, I was called back and told that some feature hadn't been enabled for Fusion memberstools and that it was being added (later that day) and that everything would be good.
Fast forward to two months later and I find the issue is still happening. I got the message on my account too so I assume this is affecting other Fusion users too.
The quota is 0 bytes?!? What should it actually be?
Any ideas?
thanks,
-Nick |
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burrowowl
Sonic.Net
VIP
join:2003-01-22
Santa Rosa, CA
| It sounds like your account does not currently have "basic internet service" attached to it. This is the service that any vanilla dial-up customer has, and is what provides the baseline storage and bandwidth quotas for any account that is not paying for a specific web-hosting package. Send me a PM with your Sonic.net account name and I'll put that in for you.
By default you should get 250MB disk storage for non-email use and a gigabyte of transit from our servers to the world-at-large per month.
--
John Fitzgerald
Sonic.net Technical Support |
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billern
join:2003-01-22
Santa Rosa, CA
·SONIC.NET
| said by burrowowl  :It sounds like your account does not currently have "basic internet service" attached to it. This is the service that any vanilla dial-up customer has, and is what provides the baseline storage and bandwidth quotas for any account that is not paying for a specific web-hosting package. Send me a PM with your Sonic.net account name and I'll put that in for you. By default you should get 250MB disk storage for non-email use and a gigabyte of transit from our servers to the world-at-large per month. -- John Fitzgerald Sonic.net Technical Support Thanks. I sent my username so that you can check this on my account.
I appreciate the help.
It sounds like a step may be being missed in the new Fusion account setup process. It isn't very efficient if every user needs to put in request with support to get this activated. |
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DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | This should be fixed now!
-Dane |
|
burrowowl
Sonic.Net
VIP
join:2003-01-22
Santa Rosa, CA
| said by DaneJasper :This should be fixed now! -Dane I just confirmed this for Nick's account. All set.
--
John Fitzgerald
Sonic.net Technical Support |
|
billern
join:2003-01-22
Santa Rosa, CA
·SONIC.NET
| said by burrowowl :said by DaneJasper :This should be fixed now! -Dane I just confirmed this for Nick's account. All set. -- John Fitzgerald Sonic.net Technical Support Ah... I see basic internet services under my member tools > account services.
thanks! |
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