Ziek
@telus.net
| [AB] Horrible horrible customer service!!
I was with Telus for 8+ years and one fine day I get a call from Shaw saying if I switch to them and take one of their bundles, they will give me three months free service. I figured lets try it so I switched over
The internet performed decently, speeds were OK so no complaints on that side. Installer came over and did a good job of hooking everything up and both my internet and two phone lines got switched over from Telus.
Then in the 4th month, my service suddenly stops working. I assume its an outage but call Shaw to reconfirm.
Thats when I am told that I have been cutoff because I am 2 days past my due date for a bill... with the initial free months offer, I just forgot. Naturally I was pissed that I was just cut off and noone even bothered to call me. I tell the customer service rep of that, and she tells me it is what it is, if I want my service restored, I need to make a payment. So I give them my credit card number, and when I get my Visa bill, she charges me TWICE, and I end up overpaying what my balance due was and now am left with a credit on my account.
I call back and tell them I am going to switch back to Telus. The response I get is, well, thats your decision.
I call Telus and ask them about switching back. The customer service guy at Telus (I believe he is in a special department called their "win back" department) is very helpful, offers to match the Shaw 3 month free promotion, bundles my telephone and internet and puts all the wheels in motion.
Day before yesterday, everything is switched over. So I call Shaw this morning, to confirm that they wont be charging me anything more from now, and I ask to be connected to the folks that handle disconnections. When I get the lady on the phone, she tells me that she can stop the internet billing right away, but it is going to take an additional two weeks for the phone acocunt to be closed.
Being the idiot I am, I was expecting her to ask why I was disconnecting my service which she did, and when I told her why, her comment was "Well I hope you get better service with Telus" and she hangs up!
Bah.. shame on me for expecting to be treated with some courtesy and respect... or for expecting they appreciate my business... |
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atnozm
Premium
join:2006-02-03
Schenectady, NY
1 edit | nm redundant |
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oojirou
@shawcable.net
| reply to Ziek
I just moved near chinook mall, and am using NITRO. My roommate and I tried to play xbox live but our ping is so laggy that we called shaw customer service.
We told him we are not getting the speed we wanted and he replied with, "yea, your area is congested from 9 am to 9 pm" and we were like, we are paying $100 for internet speed that we cannot get where as people pay $40 and get the same result. Then we were told to call back later
So pretty much shaw customer service is useless... |
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thatsucks
@shawcable.net | reply to Ziek
should have kept calling demanding the money back from the double charge |
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ninn
join:2008-01-26
| i always give a chance to the person i talk to
if that outcome is not in my favour i ask for the supervisor or manager that usually do the trick
--
Intel P4 3GHz, 2GB RAM, Win XP Pro (sp3), IE8, FireFox 3.5.2, Symantec Antivirus, WinPatrol Plus and Spyware Doctor |
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jrsaysbiteme
join:2005-09-13
Fort Frances, ON
 ·Shaw
 ·Bell Sympatico
| reply to Ziek
Re: [AB] Horrible horrible customer service!!
Your fault man, You initiated the problem by forgetting to pay the bill. You dont look very smart if you forget to pay a bill so then how do thy trust you. Dont blame them, if you forget to pay a bill they have the right to disconnect you. Why would they try and keep a customer that isnt reliable. |
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ErikRP
join:2004-11-06
Winnipeg, MB
1 edit | said by jrsaysbiteme  :Your fault man, You initiated the problem by forgetting to pay the bill. You dont look very smart if you forget to pay a bill so then how do thy trust you. Dont blame them, if you forget to pay a bill they have the right to disconnect you. Why would they try and keep a customer that isnt reliable. To be fair, the OP isn't complaining that Shaw cut him off so much as he is complaining that he was charged twice.
Interesting though how every contact with Shaw supposedly he is basically given the "leave... what do we care" routine, which I find pretty hard to swallow unless the OP is a Grade A jerk on the phone. Once, sure, everybody has a bad day. But every call? I call OP BS. |
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MJScott
join:2009-03-04
| reply to Ziek
said by Ziek :
When I get the lady on the phone, she tells me that she can stop the internet billing right away, but it is going to take an additional two weeks for the phone acocunt to be closed.
This isnt Shaw's fault, it takes around 2 weeks to port a number back and fourth (im assuming you brought your numbers to Shaw in the first place and were now taking the same ones back to telus.
Also, when your porting a number the company you ported to will close down that account for you, so once your number was with telus in 2 weeks, telus would make sure that your shaw billing on that number ended the day telus took control of the number.
so she took you out of billing for what she could, if she had canceled your Shaw phone lines then those numbers would be disconnected and eventually given back to telus for recycling to be used again... in a few months. You would be getting new phone numbers |
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