Chaz70
join:2002-09-24
Middlesex, NJ
1 edit | OOL connected but very slow to not working internet
I've been having issue on and off for over a year with my OOL service. I get a couple months of excellent service and then a couple months of horrible service. I am in Middlesex NJ 08846.
What happens is slow to not working internet access. Although my modem status lights show it connected to the service fine browsing is impossible. I get web site found waiting for reply....
Now I have 7 computer on my home network, wired and wireless. The issue is with OOL and not my wiring in the house. Over the past year I have replaced each and every piece of coax wire, splitter and cat 5 cable. Sometimes more than once just to make sure! I have the modem off the 1st split where the coax enters the house. Oh, I also replaced the wire that comes in the house 2 times. Only wire I cant change is to the pole and OOL came and put new ends on the cable too. I have also about a year ago swapped modems to rule that out too.
I have Optimum voice and Optimum TV as well. The phone service voip works fine. I did notice that it can take a long time for the cable modem to connect to the cable system some times after a power off/on but once its connected the voip is fine. TV is a non issue, working highdef chennels and everything is good.
Last night I hooked the cable wire directly to my modem with no splitter at all. I also plugged my laptop directly into the cable modem and did not use my Linksys router. I had the same exact results. So it is not my splitter, home network, router.
After calls to OOL tech support they offer me no help except a tech can come to my house. That of course leads to because you have to work during the day they cant come after 5 for another 10 or more days.
I'm at a loss and very fed up. When OOL works I love it and my boost service. Now I am considering clicking 2 buttons at the verizon web site to order high speed FIOS, but I really dont want to do that. but, I will........ if I have too.
What makes me so frustrated is the attitude from OOL that it must be something Im doing wrong.
Can anyone offer me any advice? Im sure not waiting 10 days for working internet. Mostly cause I know the tech will find nothing wrong in the house anyway. |
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TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
| You could try running tracerts to see where the problem is occurring and then report it in the Direct forum.
Here are a couple of free, more thorough Tracert utilities
»www.pingplotter.com/freeware.html
»www.foundstone.com/us/resources/···rout.htm
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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skass
@optonline.net | WiseGuy: New here - would you tell me what the "Direct forum" is? I'm having OOL trouble and have traceroutes that might be worth posting. |
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TheWiseGuy
Dog And Butterfly
Premium,MVM
join:2002-07-04
Yonkers, NY
| »/forum/ooldirect
Unfortunately I believe you must be registered here, to use the Direct Forum. Then again, it does not cost anything to register, so join, and then post. 
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
 ·Optimum Online
| reply to Chaz70
You're describing the symptoms of high packet-loss.
I would suggest setting up a Line Monitor. It won't help you solve the problem, but it will give you some concrete data to beat Cablevision over the head with, which may in turn help you get some leverage in escalating the problem to someone who may actually be able to help you.
I'm currently in the same boat, except neither FiOS nor DSL are available on my block, so I'm stuck. |
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Chaz70
join:2002-09-24
Middlesex, NJ
| reply to Chaz70
Thanks I will here is my signal levels at the modem
Name
WebSTAR DPX2203
Modem Serial Number
106625586
Cable Modem MAC Address
00:16:92:90:18:A0
Hardware Version
v2.1
Software Version
v2.0.2r1162-080508
Receive Power Level
0.1 dBmV
Transmit Power Level
36.2 dBmV
Cable Modem Status
Operational
Working but so horribly slow its ubearable |
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some dude
@optonline.net | reply to Chaz70
download malwarebytes anti-malware, do a scan, remove the baddies, reboot and report back here to let us know |
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The Patriot
join:2006-03-17
Syosset, NY
2 edits | lol...did you even read the post? way to get them off the phones, your stats must be great....guy has 7 computers on his home network that are impacted, and it is still occuring with a laptop directly to the modem. |
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cablewizzard
join:2009-06-14
Hicksville, NY
| reply to Chaz70
said by Chaz70  :Thanks I will here is my signal levels at the modem Name WebSTAR DPX2203 Modem Serial Number 106625586 Cable Modem MAC Address 00:16:92:90:18:A0 Hardware Version v2.1 Software Version v2.0.2r1162-080508 Receive Power Level 0.1 dBmV Transmit Power Level 36.2 dBmV Cable Modem Status Operational Working but so horribly slow its ubearable You are having the slowdown problems not around the clock, but coming and going a few hours at a time, with service sometimes down for 15-30 minutes , right?
There's likely an intermittent RF intrusion problem at or near your house (like: your neighbor's) that cannot be troubleshot by a normal OOL field technician.
I *STRONGLY* suggest that you plead your case in the OOLDirect forum - the folks working the issues there have the ability (and brains) to actually take things like "hmm, 23 truck rolls for repair for this month on this node already? WTF!" and "The CMTS interface shows THAT error rate?!" into account to avoid dispatching a (probably useless) truck roll to your house, because the problem has to be fixed somewhere else... |
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The Patriot
join:2006-03-17
Syosset, NY
1 edit | So in other words, pleading your case on a 3rd party site in a secluded forum area and not going the intended route is the only way to get an RF intrusion issue resolved? Why couldn't someone just monitor his signals for a few days remotely by the OP placing a call to the helpdesk as intended? especially after so many calls? are the poor techs even afraid to leave there desks to escalate a call because of time restraints? are they only trained to do truck rolls and get him off the line as quickly as possible? Why are the techs not given the time or proper resources in resolving the issue? I know the guys in the forum, and sure they are primarily the same people that were doing it when I left, unfortunately, they are the only ones that are permitted, have access to the tools, and have the knowledge (because they have been there long enough) to resolve....
Sorry OP, the majority are just phone bots to get you off as quickly as possible so they can help meet managements numbers in getting their lucrative bonuses, and the poor worker ant survives to work another day by meeting his or her numbers..... and thats all that matters at CV. This here is why tech support at CV fails miserably. |
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Chaz70
join:2002-09-24
Middlesex, NJ
| reply to Chaz70
OK, CV van showed up yesterday. Guy went up to the pole in his bucket and I heard him say "holy shit, these are all loose." Then he said "I got 5db better just by tightening them up."
So... then he came in and didnt like how the wiring was in a few spots. So they replaced the end on a bunch of wires and replaced my splitters with some of thier own. They did good work but now that I think about it they left with my splitters... one was a monster and the other was a philips..but whatever...
So bottom line while my inside wiring may have needed some tweaking, The main problem was loose connections up on the pole. Everything seems to be working now, but then again it has worked in the past for a while before giving me troubles.
I hope it stays good. I found Fios isnt on my street so I'm stuck with CV unless I want to go 7.1 DSL. Thats not a good feeling having no options. |
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The Patriot
join:2006-03-17
Syosset, NY | reply to Chaz70
well what a surprise. curious, did the van just show up, or did you call? |
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Chaz70
join:2002-09-24
Middlesex, NJ | No I called. They were not going to come until october, but I complained enough and they got me in for the next day. |
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The Patriot
join:2006-03-17
Syosset, NY | reply to Chaz70
glad you finally got it resolved |
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Chaz70
join:2002-09-24
Middlesex, NJ
| reply to Chaz70
Well my Service was good for maybe a week. Then it started the same crap all over again. Had a tech over the house on Monday. It was fine when he was there. (of course) Then the same night it went to crap again. I called CV was told again that it would be 2 weeks to wait for an evening appointment. So I told them dont bother I'll get DSL because at least it will work. (And yes I had DSL when I 1st moved in my house, its slow we all know that, but it NEVER went down)
To shorten the story up I was transfered around to different people and after arguing and yelling I told them to keep the appointment in 2 weeks but I will mostly likely have Verizon services running by then. I called back later that night to have my internet (boost) and phone canceled at theend of this pay cycle and they told me thier system was down and couldnt help me..........
So now to top it all off I wake up this morining and it is running great. and VERY fast. I left foe work and have been remote desktop all morning with no troubles.
Now I'm left wondering, should I really go for the switch back to slow but reliable DSL or wait this out yet again to see if the service stays good. I love OOL when it works but the service is just simply HORRIBLE. |
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Freestyle27
join:2003-04-19
Bronx, NY
| reply to Chaz70
i would say jump ship and go back to dsl at least it always worked if fios is available i would go with them... i have had ool since 2001 and had never had any problems with service till about September of 08 and since then it has been the worst service ever i have had techs out here senior techs supervisors you name it and all i get is bullshit from them.
my boost speed when it works i get 31 mbps and when it craps out i am lucky to get 9 to 11 mbps and i am not talking about peek times this can be at anytime even 3 am... i had them run a new drop and that did nothing they changed all the fittings and that did nothing they even cleaned up the tap and changed all the rusted fittings out there and that did nothing they know what the problem is and refuse to anything about it they know its a overcrowded node must be to many power users on my node
but anyway i am keeping my ool till i move from my current address might be another 6 months to 1 year but soon as i move fios here i come |
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Chaz70
join:2002-09-24
Middlesex, NJ | It sounds like we have exactly the same problem. It is random and unpredictable when the service will go to crap. And your right about OOL... all they tell you is bullshit. |
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pstng2dy
@cablevision.com
| reply to Chaz70
Did any of the techs that came to your house leave the supervisor's number? usually on multiple repeat calls they will leave it.
I know for a fact the supervisor in charge of that area will get to the bottom of your problem and you won't have to wait for 10 days for someone to get out there.
I find it strange that you VoIP service works fine. Usually problems with the internet cause problems with the phone service too as it is even more sensitive than OOL, especially if you are experiencing packet loss.
Middlesex was one of the first towns in the area with fios and it's not on your street? You'd think they have to do the entire town. |
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Chaz70
join:2002-09-24
Middlesex, NJ
| No techs left any supervisor number.
You are so very wrong. The supervisor in my area will NOT get to the bottom of it and I will have to wait 10 days.
No one has called me... no one has replied to my post on the direct forum, nothing is being done and on Nov 5th they will come and tell me again they dont know what it is.
Cablevision has horrible service. I have zero confidence in them to resolve this issue.
No fios on my steet, so I will be stuck with crap DSL, but at least it will work when I want to check my email. |
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Chaz70
join:2002-09-24
Middlesex, NJ
| reply to Chaz70
Well it lasted for 1 afternoon. Last night and all of today is slow to not working internet and phone.
My order is placed with Verizon. 7.x DSL and local phone service installed next week. And to make it just so funny, they will have it up and running before optimum could get here for a service appointment when I called em 2 days ago.
What a shame, and for sure not what I wanted to do.... |
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