anthonee1230
join:2009-04-08
Richmond, BC
2 edits | reply to anthonee1230
Re: Telus high ping between 730 and 1130PM?
Well, of particular interest is the following:
At 8:44PM Pacific Time:
Trace Route of dslreports.com:
1 35 ms 37 ms 35 ms 10.239.208.1
2 37 ms 35 ms 33 ms 208.181.242.66
3 34 ms 35 ms 35 ms 209.121.3.30
4 54 ms 53 ms 52 ms 154.11.10.165
5 179 ms 191 ms 180 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 166 ms 169 ms 173 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
VERSUS
At 12:07AM Pacific Time:
1 35 ms 37 ms 34 ms 10.239.208.1
2 35 ms 35 ms 33 ms 208.181.242.66
3 37 ms 34 ms 36 ms 209.121.3.30
4 35 ms 34 ms 78 ms 154.11.10.165
5 81 ms 86 ms 81 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 81 ms 80 ms 82 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
Really have no idea what that means, but hopefully someone can explain. |
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Nitroxide
join:2009-06-05 | reply to anthonee1230
Nothing you can do. It's something on telus's end. Phone them if you want. |
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telususer
join:2006-03-05
Burnaby, BC
| reply to anthonee1230
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 13 ms 12 ms 12 ms d207-6-224-254.bchsia.telus.net [207.6.224.254]
2 101 ms 104 ms 105 ms 154.11.89.130
3 144 ms 146 ms 151 ms chcgildtgr00.bb.telus.com [154.11.11.34]
4 59 ms 60 ms 58 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
5 81 ms 179 ms 183 ms nyk-bb2-link.telia.net [80.91.248.197]
6 80 ms 181 ms 83 ms nyk-b3-link.telia.net [80.91.250.93]
7 86 ms 80 ms 79 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248.99.90]
8 175 ms 168 ms 166 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
9 79 ms 81 ms 78 ms 0.e1-1.tbr1.oct.nac.net [209.123.10.17]
10 172 ms 175 ms 177 ms vlan804.esd1.oct.nac.net [209.123.10.2]
11 80 ms 82 ms 82 ms www.dslreports.com [209.123.109.175]
Trace complete.
It's strange how my traceroute pings jump up and down like a yo-yo. |
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danf
join:2005-11-10
Abbotsford, BC
| reply to siberx4
said by siberx4  :I've been having similar issues for a couple weeks now - often during peak evening hours I get extra latency across the board. servers in town that usually give single-digit pings get up to 100+, google goes from 50-80 up to 150-300. Tracerts always show a ping jump on a telus-owned IP, typically close to the peering handoff point indicating a fairly wide problem (non-localized). Haven't bothered calling it in because, as others have mentioned, it's pretty pointless. I'm in West Vancouver, btw. I'm in Abbotsford and was working late and noticed this as well. Three of our sites are affected. |
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anthonee1230
join:2009-04-08
Richmond, BC
2 edits | reply to anthonee1230
At least you still get 17ms pinging to Seattle at this time.
Look at mine. This is 8:29PM:
VERY frustrating. |
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randomguy
@telus.net
| first of all its hard to diagnose a problem between 730 and 1130.. its afterhours and its only slight SLIGHT insignificant(in respect to clients that pay out the wazoo for actual SLA services) disruption for most people. Also the fact that its intermittant means it can't be diagnosed during the middle of the day when MOST of the world is working.
That said I have a diagnostic running since about 7:05PM PST.. since then no increase in latency to the end device(dslreports.com). A middle hop in Telia shows 180ms latency while consistant pings to end device and all other intermediate hops are 100-120ms..
I'm leaning towards .. ITS FALL.. weather isn't gorgeous and warm anymore, MORE people are online now than in the summer with those few facts alone(maybe the diehards are online 24/7 still but the majority of ppl go out and do things rather than sit on the internet).. more usage now than in the summer.. |
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netwerk007
join:2009-08-09
 ·TekSavvy Solutions..
 ·Shaw
·TELUS
| said by randomguy :
first of all its hard to diagnose a problem between 730 and 1130.. its afterhours and its only slight SLIGHT insignificant(in respect to clients that pay out the wazoo for actual SLA services) disruption for most people. Also the fact that its intermittant means it can't be diagnosed during the middle of the day when MOST of the world is working.
That said I have a diagnostic running since about 7:05PM PST.. since then no increase in latency to the end device(dslreports.com). A middle hop in Telia shows 180ms latency while consistant pings to end device and all other intermediate hops are 100-120ms..
I'm leaning towards .. ITS FALL.. weather isn't gorgeous and warm anymore, MORE people are online now than in the summer with those few facts alone(maybe the diehards are online 24/7 still but the majority of ppl go out and do things rather than sit on the internet).. more usage now than in the summer..
-1
I really doubt the telus network is that fragile and gets overloaded because its cold outside. His first hop is fine so it isn't local to him and his ERX. It obviously a overloaded route to telia |
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anthonee1230
join:2009-04-08
Richmond, BC
4 edits | reply to anthonee1230
I've been with Telus now for about 5-6 years and this is the FIRST time I've had latency issues as significant and as long lasting as this.
I'm not doubting that there are more people online, and the weather IS colder outside, but it can't be causing a 120ms (regular) to 337ms (now) spike to a Vancouver Speedtest server, or a 47ms (regular) to 120ms (now) Richmond speedtest server. Or even 17ms PingTest to Seattle done by telususer, compared to my 120ms+ done on a PingTest to Seattle.
That's almost triple the latency I should be getting. Telus' ADSL infrastructure surely can't be THAT bad.
To be honest if I didn't do a decent amount of online gaming during this time I wouldn't even notice the problem. |
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wyle
join:2007-12-12
Canada
| the HIGH ping spikes don't count.. its the average we're looking for. a single traceroute is a SINGLE (or triple) snapshot of a very small point in time..
--
The views expressed herein are that of my own and not necessarily that of my employer or any associated entities. |
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anthonee1230
join:2009-04-08
Richmond, BC
| reply to anthonee1230
Anyway, had a talk with a Telus CSR and he's dispatching a tech to take a look at it on Thursday.
He's saying it COULD be my router, but I don't see how that can be a problem since it only happens between 730 and 1130.
I guess i'll see what he says on Thursday. |
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Nitroxide
join:2009-06-05
2 edits | reply to anthonee1230
It's not you. It's the telus network. Phone telus and ask for an ETA to the problem and maybe indicate how you would rather be informed if there's going to be problems rather than being kept in the dark and having to deal with nonsense service calls. This is more of the typical telus "There's a problem but we won't admit it because it would make our network look pathetic so suffer for a while until it's fixed"
10:11:00 PM You Why did you disconnect this chat?
10:11:09 PM You I honestly don't understand why you treat your customers so badly
10:11:12 PM You It's ridiculous
10:11:21 PM You All I want is a time or to be informed or you're working on the problem or something
10:11:30 PM Manpreet Hello again. I didnt disconnect the chat.
10:12:30 PM You What a coincidence
10:12:35 PM You it's probably related to the latency
10:12:51 PM Manpreet I have looked for your issue, and I do not see anything on the Intranet about it. There are no current issues with latency in BC. There is No sync, and no data flow issues.
10:13:47 PM You Then can you please get someone on that to fix it because these high latencys are getting really annoying
10:13:53 PM You As I said it's been about 2 weeks now |
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randomguy
@telus.net
| reply to netwerk007
purely speculation AS IS VIRTUALLY EVERYTHING IN THE FORUM. welcome to the internet --- thanks for pointing that out.
My pings are still stable at 110ms +/-10ms.. nothing interesting.
hows it looking anthonee? (to dslreports.com that is). |
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Nitroxide
join:2009-06-05
4 edits | I can usually ping providers that utilize fiber owned by telus in various places throughout bc in roundtrip time of roughly 16ms. All of a sudden it just randomly goes to 117 at the same time of the night for two weeks and it's not a problem on on telus's end? Really now.
Edit:
10:27:11 PM Manpreet I will see what we can do about it. I will not be able to provide an estimated time of when it will happen. But we will look into the issue, and see what we can do.
10:28:15 PM You Thank you
Edit2: Here's a traceroute from Navigata to dslreports.com. They piggyback on the telus fiber network.
Now telus
|
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netwerk007
join:2009-08-09
·TekSavvy Solutions..
·Shaw
·TELUS
4 edits | Do some research before the tech comes so you can tell him what you found. When this happens again tracert www.telus.net. Ping the first hop after your computer or router for an hour. If the ping is stable and low your adsl connection is fine and the problem is elsewhere. Then do the next hop etc. There is no use sending a tech out if the problem is after the ERX. It would be congestion elsewhere on the network.
From your computer through the modem all the way to the ERX (ERX could be in another town) is what you see in your first IP hop after your router or computer. If you ping is stable and low there is no issue with that part of the network
**edit
nice work nitro. |
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kingz
join:2007-08-01 | reply to anthonee1230
Don't forget to mention that others are experiencing pretty much the exact same problem as well. Same time everyday, same latency. |
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netwerk007
join:2009-08-09
·TekSavvy Solutions..
·Shaw
·TELUS
| reply to anthonee1230
1 10.0.1.1 (10.0.1.1) 2.195 ms 1.725 ms 0.848 ms
2 dxxx.xxx.xxx.xxx.bchsia.telus.net (xxx.xxx.xxx.xxx) 13.599 ms 12.148 ms 12.988 ms
3 vancbc01gr01 (154.11.88.193) 20.922 ms 18.904 ms 18.937 ms
4 chcgildtgr00.bb.telus.com (154.11.11.34) 142.583 ms 143.519 ms 141.709 ms
5 peer.chcgildtgr00.bb.telus.com (154.11.2.126) 67.214 ms 65.317 ms 69.999 ms
6 nyk-bb2-link.telia.net (80.91.248.197) 80.878 ms
nyk-bb1-link.telia.net (80.91.248.193) 129.267 ms 81.296 ms
7 nyk-b3-link.telia.net (80.91.250.93) 82.237 ms
nyk-b3-link.telia.net (80.91.250.9) 81.764 ms
nyk-b3-link.telia.net (80.91.250.93) 84.932 ms
8 netaccess-tic-133837-nyk-b3.c.telia.net (213.248.99.90) 86.954 ms 84.539 ms 84.889 ms
9 0.e1-1.tbr1.ewr.nac.net (209.123.10.129) 86.584 ms
0.e1-4.tbr1.mmu.nac.net (209.123.10.101) 84.606 ms 83.477 ms
10 0.e1-1.tbr1.oct.nac.net (209.123.10.17) 87.720 ms 86.099 ms 85.424 ms
11 vlan804.esd1.oct.nac.net (209.123.10.2) 83.357 ms 88.079 ms 84.386 ms
I have the same problem. ADSL connection is fine but route is overloaded |
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anthonee1230
join:2009-04-08
Richmond, BC
2 edits | reply to anthonee1230
This was done JUST NOW.
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 35 ms 34 ms 59 ms 10.239.208.1
2 35 ms 35 ms 34 ms 208.181.242.66
3 34 ms 62 ms 34 ms 209.121.3.14
4 142 ms 164 ms 128 ms 154.11.10.161
5 203 ms 176 ms 172 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 199 ms 176 ms 176 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
7 195 ms 215 ms 227 ms nyk-bb1-link.telia.net [80.91.248.193]
8 196 ms 197 ms 201 ms nyk-b3-link.telia.net [80.91.250.9]
9 222 ms 197 ms 197 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248
.99.90]
10 194 ms 193 ms 194 ms 0.e1-1.tbr1.ewr.nac.net [209.123.10.129]
11 195 ms 195 ms 263 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
12 197 ms 198 ms 227 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 199 ms 201 ms 208 ms www.dslreports.com [209.123.109.175]
Trace complete.
Anyway, the CSR basically said he did THEIR Ping test (not sure what that is though) and said that everything is fine until my house and therefore it MIGHT be my modem and that a tech is going to be sent.
What I don't understand is that if it's my modem, why it happens EVERYDAY during this time. My modem is THAT accurate when it comes to when it decides to increase my latencies?
I've EVEN shown him this thread, and even informed him there's a TON of information from me AS WELL as other people from people who are having the exact same problem. |
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Nitroxide
join:2009-06-05
2 edits | reply to anthonee1230
^ It's not you. Don't waste your time waiting around for techs to come in and reboot, replace, check your lines, whatever they plan on doing because it's not you. It's Telus.
Just for kicks. Check this out. From my router on navigata in northern bc to my computer in Vancouver.
If you do a whois I think you'll be amazed at who owns 154.11.10.162 |
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netwerk007
join:2009-08-09 | Pretty sure everything in 154-11 is TELUS |
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netwerk007
join:2009-08-09
·TekSavvy Solutions..
·Shaw
·TELUS
| unimatrix# whois 154.11.10.162
African Network Information Center NET154 (NET-154-0-0-0-0)
154.0.0.0 - 154.255.255.255
TELUS Communications Inc. TELUS-154-11-0-0 (NET-154-11-0-0-1)
154.11.0.0 - 154.11.255.255
# ARIN WHOIS database, last updated 2009-10-20 20:00
# Enter ? for additional hints on searching ARIN's WHOIS database. |
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