Nitroxide
join:2009-06-05 | reply to anthonee1230
Re: Telus high ping between 730 and 1130PM?
Ugh. It's happening for me as well. Is this seriously happening all over the lower mainland and this little group is the only one complaining? |
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TRICKmach1ne
@telus.net
| reply to anthonee1230
Yes this is happening all over BC and what not, Its on Telus side guarenteed. I talked to many T1 Internet Providers i ping 190 too and they say its Telus. Telus Routes will be higher than shaws as they are right now ex: 115 to Chicago and 70 to Chicago For Shaw. |
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Toxic0n
join:2009-11-01
| Seems to have started again. 100ms jump between two telus routers
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TRICKmach1ne
@telus.net | reply to anthonee1230
Yeah its been going since 5:30 its just a waste of time paying to play in esports leagues until you switch isps or wait till they find a way to fix it. |
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Nana
@telus.net | reply to anthonee1230
Yes, it's been like this for a while. I'm in downtown Vancouver BC.
After dark, speed goes down. I'm using 5M DSL, only getting 1.2M. |
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roscoojam
join:2007-07-23 | reply to anthonee1230
TierX:
"it would affect customers on ADSL2+ or the legacy network"
how do i check if im on ADSL2+ ?
is there a command i can check,or do i have to phone telus?
Thanks: |
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anthonee1230
join:2009-04-08
Richmond, BC
2 edits | reply to anthonee1230
I'm pretty sure if you login to your Telus account, if your bandwidth usage monitor thing shows 0 / 60GB you're on 2+
As well if you're using TTV you're probably on 2+
But APPARENTLY by the end of November they should be doing upgrades that will fix these latency issues. |
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pfak
Premium
join:2002-12-29
Canada
 ·Shaw
 ·Novus Entertainmen..
1 edit | reply to anthonee1230
It's a TELUS problem, check this out .. I graph ICMP from Various ISP:
»https://mail.pfak.org/smokeping?target=N···BC.TELUS
From Novus to TELUS:
From Shaw (in Port Coquitlam) to TELUS:
Defiantly a problem internal to TELUS, look at where the latency spikes ...
--
Xenophase - British Columbia's premier online gaming community. |
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Lemonion
join:2009-04-26
| No expert here, but it looks like the Shaw numbers are higher across the board.
You screenshots show (in ms):
Telus
1) 8.182 / 8.449 / 9.002
2) 9.226 / 9.476 / 9.717
3) 9.926 / 10.011 / 10.365
4) 11.111 / 11.240 / 11.238
5) 11.235 / 9.307 / 10.687
6) 102.823 / 92.507 / 93.411
7) 111.252 / 108.913 / 109.867
Shaw
1) 1.042 / 1.350 / 1.643
2) not listed?
3) 14.671 / 15.053 / 15.158
4) 16.480 / 16.573 / 16/672
5) 15.312 / 15.404 / 15.504
6) 109.596 / 107.215 / 107.424
7) 112.758 / 110.345 / 111.057
Aside from the initial hop being larger on the Telus side, it appears that ping time is worse on the Shaw side.
Am I missing something here?
TBH, the difference is pretty minimal from my perspective. It's a difference, on one test, of milli-seconds (thousandths of a second). Neither side is off by that much at all.
Seriously, can someone explain this to a non-gamer? |
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anthonee1230
join:2009-04-08
Richmond, BC
2 edits | reply to anthonee1230
Don't really know how to explain it in the most technical way.
But I can tell you that my ping in a lot of game servers is easily double; these game servers are in Chicago so I normally get around 100ms anyway, but during these peak hours I can get upwards of 300ms.
Not to mention when I ping the Vancouver SpeedTest server (which on a GOOD day I ping around 120ms) I get around 320-350ms during these peak hours.
Remember it also has a lot to do with when you do the traceroutes.
The ones that pfak did might be just as the pings are starting to go down, or they have already bottomed out (because it's past the peak hour time).
Of course this is based on the time that he posted in this thread (around 1115PM-12AM??)
Also do realize that not EVERYONE is having this problem and not EVERYONE is being routed through those Telus servers that are giving us high latencies.
When I was on the phone with a Telus CSR last week, he did a ping test + traceroute on another Telus server and my pings were in the 60-70 range. This is not an issue with ALL the Telus servers, but a select few that we are all being routed through in the Lower Mainland that is causing these pings during peak hours.
I guess all we can do is wait for these supposed "network upgrades" to fix this problem. |
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pfak
Premium
join:2002-12-29
Canada
·Shaw
·Novus Entertainmen..
| reply to Lemonion
said by Lemonion  :TBH, the difference is pretty minimal from my perspective. It's a difference, on one test, of milli-seconds (thousandths of a second). Neither side is off by that much at all. Seriously, can someone explain this to a non-gamer? What? In both cases the latency spikes after it's handed off to TELUS.
Look at 154.11.88.242, that is the router(s) that are causing the problem which is clearly on TELUS's side of things.
--
Xenophase - British Columbia's premier online gaming community. |
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siberx4
Bandwidth hog
join:2004-10-19
West Vancouver, BC
| reply to Lemonion
said by Lemonion :Aside from the initial hop being larger on the Telus side, it appears that ping time is worse on the Shaw side. Am I missing something here? You're probably misinterpreting his data; both of his tests have telus at the receiving end, just one has novus at the sending end and the other has shaw at the sending end. What pfak was trying to show is that in both cases, the latency suddenly jumps one hop from the destination (inside telus' network). This indicates that the problem is definitely with telus, and not with either of the two ISPs he's testing from.
Incidentally, a difference of 5-10ms is not something anybody would really whine all that much about - 100ms is an entirely different matter though. As you can see from the numbers, without the ping jump near the end both of those tracerts would show end-to-end ping of probably 10-20ms, except they're actually giving about 110ms. That much extra delay can be quite detrimental to gaming, especially with very fast-paced first person shooters. It's especially frustrating when you know there's no reason that particular path should have that much latency, too  .
--
We are not retreating.
We are merely advancing in another direction.
-Douglas MacArthur |
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telususer
join:2006-03-05
Burnaby, BC
| reply to anthonee1230
Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:
1 145 ms 39 ms 227 ms d207-6-224-254.bchsia.telus.net [207.6.224.254]
2 13 ms 12 ms 13 ms VANCBC01GR01 [154.11.88.193]
3 34 ms 34 ms 33 ms 204.225.244.101
4 34 ms 33 ms 33 ms 154.11.2.54
5 34 ms * 33 ms te3-2.mpd01.sjc04.atlas.cogentco.com [66.28.4.49]
6 36 ms 35 ms 35 ms 38.104.140.46
7 128 ms 128 ms 132 ms resolver1.opendns.com [208.67.222.222]
Trace complete.
I've been noticing that some webpages on various sites randomly do not load and it's not a dns problem as I have just changed to Opendns. Some packet loss I presume. |
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anthonee1230
join:2009-04-08
Richmond, BC | reply to anthonee1230
Not sure if I know anything about that. But has ANYONE heard of these supposed network upgrades in November and what they're actually doing? |
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telususers
@telus.net | reply to anthonee1230
or if they are even doing upgradES? i want to know iF i should switch to shaw now |
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TRICKmach1ne
@telus.net
| reply to anthonee1230
I was just talking to TELUS Today, This is in the BC Area, Ken from support has told me that there are latency issues and people are getting very big lag, They have techs in the Lower Mainland trying to fix the issue. I also asked about the 7:30 till 11 Latency of 180 to Chicago issue for most people and They say they are working on fixing it At the moment. |
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anthonee1230
join:2009-04-08
Richmond, BC | reply to anthonee1230
Any time line? |
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pfak
Premium
join:2002-12-29
Canada
·Shaw
·Novus Entertainmen..
| reply to telususers
said by telususers :
or if they are even doing upgradES? i want to know iF i should switch to shaw now
Always switch to Shaw. Superior speeds and latency, knowledgeable network engineers, higher caps and local Canadian call centres. |
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CR123
join:2006-11-04
Vancouver, BC
| said by pfak :Always switch to Shaw. Superior speeds and latency, knowledgeable network engineers, higher caps and local Canadian call centres. As evidenced by the latest Shaw DSLR threads, about high latency and poor customer service. Not saying TELUS is better in this regard right now, just sayin'.
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. - |
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Nitroxide
join:2009-06-05 | reply to anthonee1230
Take your pick. There is shit with both companies but I will say that I've never had this much extended latency with shaw before. I think I'm going to give them a call tonight. |
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