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Forums » US Cable Support » Road Runner » TWCNYC WideBand: Beware of using your own modem.
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Is it Vimeo or Road Runner? »
« sb6120 reboots  
page: 1 · 2 · 3
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Queens RR

@rr.com
reply to Hank 2
Re: TWCNYC WideBand: Beware of using your own modem.

yep.. its something with motorola's firmware that doesnt work with TWCNYC system for now..


Hank 2

@rr.com

reply to Queens RR
Hi, i just purchase a sb6120 with the firmware 1.0.1.8 and i got time warner to provision the modem but there is a constant drop where i have to restart the modem over and over like 10 times before i can get a steady signal before it drops again in a hour or so. The time and date that i am receiving on the modem is also wrong it is a day faster than the present time.

If anyone could help with this or suggestion i would to hear it.

I talk to a t3 like 3 times already and each one is telling it is fine the line looks good but then it drops as i talk to them. I even disconnected my router from the modem and attached directly to the computer and it still drops.

Please any time warner guys or anyone with knowledge to solve i would love you all. Or i will go to verizon dsl til fios rolls out for brooklyn in Sunset area.

Thanks.


Natedog321

join:2001-01-10
Newburgh, NY
clubs:
reply to foxxici5
Only business class users get static ips.

foxxici5

join:2006-01-08
Flushing, NY

reply to Queens RR
Click for full size
OMG, i just did a speed test, i got the full speed!!
what i discovered is the IP adress is differenet than before, i had 74.xxx before now is 68.xxx, is this the sign of fix?

this is afternoon i usually can get 40/3 before, now is solid 50/5, i will wait till 7pm and see if there is any slow down

by the way do you have fixxed ip for wideband or not? cuz i had the 74.xxx ip for a month before i change to this ip today

foxxici5

join:2006-01-08
Flushing, NY
reply to Queens RR
i am on wideband of course =/
they sent out tech 3 times cant find anything
and they suggested me go back to SMC modem with only decrease my download speed, didnt help the upload

bats

join:2009-08-03
Flushing, NY
reply to foxxici5
the signal levels look okay, but all of those t3 timeouts and the modem resetting isn't normal if it's happening regularly. have they ever sent a tech out to take a look?

patt2k

join:2009-01-16
reply to Queens RR
I think foxcii is on stadnard I see his upload is below 512 kbps so seems like the area he is in uses lot's of upload


Queens RR

@rr.com
reply to foxxici5
Wideband, Extreme, Turbo, Standard, Basic?

foxxici5

join:2006-01-08
Flushing, NY
reply to Queens RR
what do you mean by service level?


Queens RR

@rr.com
reply to Queens RR
foxxici5, what service level are you provisioned at?

foxxici5

join:2006-01-08
Flushing, NY

reply to Queens RR
Click for full size
tonight, after few disconnect, these are the messages i got in my modem log, anyone has any ideas?

foxxici5

join:2006-01-08
Flushing, NY

reply to Queens RR
Click for full size
Click for full size
Click for full size
2nd time test, there are some modem status here...

foxxici5

join:2006-01-08
Flushing, NY

reply to Queens RR
Click for full size
this is at 7pm, 8pm connection will drop if i run a speed test

patt2k

join:2009-01-16
reply to Queens RR
Foxcci with channel bonding it is still slow?

Do a speedtest show us

foxxici5

join:2006-01-08
Flushing, NY

reply to Queens RR
Channel ID 32 33 34 35
Frequency 303000000 Hz 309000000 Hz 315000000 Hz 321000000 Hz
Signal to Noise Ratio 37 dB 36 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power LevelThe Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-3 dBmV -3 dBmV -3 dBmV -3 dBmV

Upstream Bonding Channel Value
Channel ID 1
Frequency 23000000 Hz
Ranging Service ID 4707
Symbol Rate 2.560 Msym/sec
Power Level 42 dBmV
Upstream Modulation [5] 16QAM

Ranging Status Success

what is the possibility of my slow connection =/


queens RR

@rr.com
reply to Queens RR
WOW your SNR is 40db for all channels... im jelous. where are you located at? you must be right next to your node..

bananaman

join:2002-10-26
New York, NY

reply to foxxici5
Hi foxxici5, I don't think that has anything to do with it. Here are my parameters, for a reliably 50/5 connection:

Downstream Bonding Channel Value
Channel ID 36 37 38 39
Frequency 303000000 Hz 309000000 Hz 315000000 Hz 321000000 Hz
Signal to Noise Ratio 40 dB 40 dB 40 dB 40 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
7 dBmV 7 dBmV 7 dBmV 7 dBmV

Upstream Bonding Channel Value
Channel ID 2
Frequency 38000000 Hz
Ranging Service ID 138
Symbol Rate 2.560 Msym/sec
Power Level 47 dBmV
Upstream Modulation [5] 16QAM

foxxici5

join:2006-01-08
Flushing, NY
reply to Queens RR
i am at 137 and booth memorial ave

can you comfirm upstream symbol rate?
is it at 2.56m/s?


Queens RR

@rr.com

reply to foxxici5
16QAM is correct. they are cheap to upgrade, or dont feel the need to apparently. where are you located at foxxici?
im at 136 and 59th. they did a node split about a year ago, and always get the right speeds even with rr standard..
Plus my signal levels are great:
Receive Power Level
9.5 dBmV
Transmit Power Level
40.0 dBmV

foxxici5

join:2006-01-08
Flushing, NY


1 edit
reply to Queens RR
i never had 50/5, closest i had is 46/3.2 but only few hours, most of the time is 25/0.8
the firmware on mine is 1.0.1.8
logs are time out something after reset the modem(9 logs)
and time is 1970, never changed after connect

one more question, for those of you using motorola sb6120, what upstream symbol rate you guys have?

i only have 2.56m/s maybe thats why i am kind slow on upload speed?

Upstream Modulation [5] 16QAM, i read, this should be 64QAM...
Forums » US Cable Support » Road RunnerIs it Vimeo or Road Runner? »
« sb6120 reboots  
page: 1 · 2 · 3


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