Queens RR
@rr.com | reply to Queens RR
Re: TWCNYC WideBand: Beware of using your own modem.
the new modem i finally bought, finally got provisioned 10 minutes ago... just downloaded a lot of large files from rapidshare.. works fine now. its firmware SB6120-1.0.1.8-SCM02-NOSH..... will let you know if my modem reboots as well at night.. |
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Lenard
join:2006-01-12
Flushing, NY | Did they call you to let you know it was provisioned or were you on the phone with them when they did it? |
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Queens RR
@rr.com
| I provisioned 2 sb6120... the first time, they called me back 3 days later. this time no one called. I called in, and asked what the status was. they said it was under my account, and they activated in 2 minutes. both time level 3 needed to fill out paperwork to get the modem working.....
Well it turns out, they my modem still looses sync whenever i download large files. so its not the modem.... damn time warner sucks! |
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bats
join:2009-08-03
Flushing, NY | signal issue maybe? |
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Lenard
join:2006-01-12
Flushing, NY | reply to Queens RR
So that means that there could be more than one modem configured under your account and your current modem is still working, if its online? |
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amazza
Premium
join:2007-09-18
Forest Hills, NY | reply to Queens RR
Just an FYI, I initially read my firmware version incorrectly. It is:
SB6120-1.0.1.8
So far after 2 days I have not had any sync or reboot issues and I have been getting 50/5 during peak usage times. |
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Queens RR
@rr.com
| reply to Queens RR
no, i had a SMC before, and the techs came out 4 times to check...
there can be more than one modem on my account. the level 3 guys said, i can switch between the 2 sb6120 i had under my account as i choose. but only 1 of them can go online at a time.
amazza, have you tried downloading many large long files at one time? |
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Lenard
join:2006-01-12
Flushing, NY | Thanks. |
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foxxici5
join:2006-01-08
Flushing, NY
1 edit | reply to Queens RR
queens rr
did you fix your problem?
i am at flushing 11355 near hospital, had docsis3.0 at very first day, provitioned sb6120(latest firmware) 2 weeks ago but it didnt fix my problems. 2 problems i am having are 1. slow speed, download usually around 30m (wired direct connect to different computers), upload never passed 2m. second problem i had is dropping internet at night time around 7pm to 12 pm, i believe it is because internet was too slow at that time, usually 8m/300k on speedtest, even speedtest can drop the internet (have to reset the modem to get back online).
signal looks okay, downstream -1, -2, -1, -1, noise 37, upstream power level is 40 or 42. but only 2.56m symbol rate
if you alrdy fix ur problem{or anyone can address my problem}, let me know how, called many times t3 tech support and motorola tech support. |
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Queens RR
@rr.com
| I installed my modem the third day they announced it. I never had any problems with speed since day 1.. i am always getting the fill 50/5, and then some. As far as fixing the dropped connection.. i gave up. TWC wont do anything. So i got the POS SMC installed again. they wanted to charge me another $40 for installation i paid for the first time. I was like WTF?!?!?!?!?! i threatened to cancel and switch to FIOS which is NOT available in my neighborhood.. but i was a try. installed it for free. good luck. I have 2 useless sb6120 sitting in my house.. |
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patt2k
join:2009-01-16
1 edit | reply to foxxici5
said by foxxici5  :queens rr did you fix your problem? i am at flushing 11355 near hospital, had docsis3.0 at very first day, provitioned sb6120(latest firmware) 2 weeks ago but it didnt fix my problems. 2 problems i am having are 1. slow speed, download usually around 30m (wired direct connect to different computers), upload never passed 2m. second problem i had is dropping internet at night time around 7pm to 12 pm, i believe it is because internet was too slow at that time, usually 8m/300k on speedtest, even speedtest can drop the internet (have to reset the modem to get back online). signal looks okay, downstream -1, -2, -1, -1, noise 37, upstream power level is 40 or 42. but only 2.56m symbol rate if you alrdy fix ur problem{or anyone can address my problem}, let me know how, called many times t3 tech support and motorola tech support. Foxcci what is your SB6120 firmware? if it was SB6120-1.0.1.8-SCM02-NOSH it is not the latest.
1.0.2.1-SCM00 is the latest
I just dont know how to upgrade, since RR wont do this for you |
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herog
join:2004-10-31
Flushing, NY
| reply to foxxici5
said by foxxici5 :queens rr did you fix your problem? i am at flushing 11355 near hospital, had docsis3.0 at very first day, provitioned sb6120(latest firmware) 2 weeks ago but it didnt fix my problems. 2 problems i am having are 1. slow speed, download usually around 30m (wired direct connect to different computers), upload never passed 2m. second problem i had is dropping internet at night time around 7pm to 12 pm, i believe it is because internet was too slow at that time, usually 8m/300k on speedtest, even speedtest can drop the internet (have to reset the modem to get back online). signal looks okay, downstream -1, -2, -1, -1, noise 37, upstream power level is 40 or 42. but only 2.56m symbol rate if you alrdy fix ur problem{or anyone can address my problem}, let me know how, called many times t3 tech support and motorola tech support. I have problem with drop sync almost everyday. Everyday when I looked at SB6120, up time is always less that 24hrs. lol..
TWC sending over Tech the coming Saturday to see what is going on, but I guess not much they can do?
when I looked at log file, I saw some log dated with year 1970.. OMG.
is there anyway in Motorola Sb6120 to change date and time? |
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patt2k
join:2009-01-16
| said by herog :said by foxxici5 :queens rr did you fix your problem? i am at flushing 11355 near hospital, had docsis3.0 at very first day, provitioned sb6120(latest firmware) 2 weeks ago but it didnt fix my problems. 2 problems i am having are 1. slow speed, download usually around 30m (wired direct connect to different computers), upload never passed 2m. second problem i had is dropping internet at night time around 7pm to 12 pm, i believe it is because internet was too slow at that time, usually 8m/300k on speedtest, even speedtest can drop the internet (have to reset the modem to get back online). signal looks okay, downstream -1, -2, -1, -1, noise 37, upstream power level is 40 or 42. but only 2.56m symbol rate if you alrdy fix ur problem{or anyone can address my problem}, let me know how, called many times t3 tech support and motorola tech support. I have problem with drop sync almost everyday. Everyday when I looked at SB6120, up time is always less that 24hrs. lol.. TWC sending over Tech the coming Saturday to see what is going on, but I guess not much they can do? when I looked at log file, I saw some log dated with year 1970.. OMG. is there anyway in Motorola Sb6120 to change date and time? I only have 1 log since couple days and date was 30 oct it is fine for me herog. |
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herog
join:2004-10-31
Flushing, NY | hmm.. could be my modem? haha.. |
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Queens RR
@rr.com | reply to Queens RR
The time changes by the ToD server. When you unplug it, it looses that time. After it gets the upstream synced, the ToD kicks in. |
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herog
join:2004-10-31
Flushing, NY | said by Queens RR :
The time changes by the ToD server. When you unplug it, it looses that time. After it gets the upstream synced, the ToD kicks in.
I see. thanks. |
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foxxici5
join:2006-01-08
Flushing, NY
1 edit | reply to Queens RR
i never had 50/5, closest i had is 46/3.2 but only few hours, most of the time is 25/0.8
the firmware on mine is 1.0.1.8
logs are time out something after reset the modem(9 logs)
and time is 1970, never changed after connect
one more question, for those of you using motorola sb6120, what upstream symbol rate you guys have?
i only have 2.56m/s maybe thats why i am kind slow on upload speed?
Upstream Modulation [5] 16QAM, i read, this should be 64QAM... |
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Queens RR
@rr.com
| 16QAM is correct. they are cheap to upgrade, or dont feel the need to apparently. where are you located at foxxici?
im at 136 and 59th. they did a node split about a year ago, and always get the right speeds even with rr standard..
Plus my signal levels are great:
Receive Power Level
9.5 dBmV
Transmit Power Level
40.0 dBmV |
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foxxici5
join:2006-01-08
Flushing, NY | i am at 137 and booth memorial ave
can you comfirm upstream symbol rate?
is it at 2.56m/s? |
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bananaman
join:2002-10-26
New York, NY
| Hi foxxici5, I don't think that has anything to do with it. Here are my parameters, for a reliably 50/5 connection:
Downstream Bonding Channel Value
Channel ID 36 37 38 39
Frequency 303000000 Hz 309000000 Hz 315000000 Hz 321000000 Hz
Signal to Noise Ratio 40 dB 40 dB 40 dB 40 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
7 dBmV 7 dBmV 7 dBmV 7 dBmV
Upstream Bonding Channel Value
Channel ID 2
Frequency 38000000 Hz
Ranging Service ID 138
Symbol Rate 2.560 Msym/sec
Power Level 47 dBmV
Upstream Modulation [5] 16QAM |
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