Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
| reply to matrix92502
Re: Need to switch between Interleave and FastPath? Part 2
The billing department tends to get their info from the telephone side of Verizon. What they're probably seeing is your loop length (which is pretty long according to your attenuation) and based on that length, saying you cannot get it. Tech Support tends to be the side that can lean towards a higher speed given the margins hold up. See if you can get Billing to turn up the speed to 3Mbps with ADSL2+ in the mix.
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"All your base are belong to me!" |
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matrix92502
join:2006-01-29
Waldorf, MD
| These guys are total nutjobs, i ask them about a speed upgrade and talk about my transeiver stats and they are baffled. They even told me the only change i could make would be to fios...its asinine. They also told me im about 14,000 feet from the central office, should i pursue this lost cause any further? This customer support is really frustrating me... |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Face facts, a speed upgrade is not available to you. |
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matrix92502
join:2006-01-29
Waldorf, MD
| You dont sound too proactive about this..lol.
My gripe is with the quality of customer support. Whats explains your contrasting response with Smith6612's? Are you judging solely off attenuation numbers? Or are you just skimming my posts and jumping to dissent? What say you about my tech support rep's suggestion that it may be possible? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| Customer Support is what it is. It's been bad for a while and getting worse, so we know and suggest to avoid it as much as possible. Smith tends to be more optimistic than me when suggesting upgrades are possible. Yes, technically, it may work. That doesn't mean it will be given, and I can't blame Verizon here. While they don't always follow (what seems to be) their own guidelines, giving out speed upgrades that will drop margins below 10 is not a smart business move, and a potential headache for an already poor support staff. I've seen it many times over the years where someone somehow got a speed upgrade they really shouldn't have, and then scream at the world how bad Verizon is because something changed on the line, dropped the margin another dB or two, and now they can't maintain sync. There have been more complaints in the last year than in the rest of my time here from new customers with sync issues because they were provisioned a level or two higher than they should have ever been. |
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