darcon
join:2008-07-25
Johnson City, TN
2 edits |  Packet loss to the west coast, ping spikes to the east
Hey, I just recently got Embarq, and I must say it is a vast improvement in stability over Charter here.
Unfortunately, lately it seems I've been having some bad packet loss to anywhere out of the Eastern US (I live in Johnson City, TN). This is most notable during gaming sessions. Here are a couple of recent line quality tests:
»/linequality/nil/2580734
»/linequality/nil/2580754
Any feedback would be appreciated. |
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darcon
join:2008-07-25
Johnson City, TN | Re: Packet loss to the west coast?
*sigh*
It's gotten worse overnight:
»/linequality/nil/2581010
I can't win for losing with the internet in this shitty town, it seems. |
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Hazy Arc
join:2006-04-10
Greenwood, SC | reply to darcon
Re: Packet loss to the west coast, ping spikes to the east
»/smokeping
Sign up for a smokeping and post your graph here. |
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darcon
join:2008-07-25
Johnson City, TN
| Alright, I've got a smokeping running for 24 hours.
»/r3/smokeping.···153fdb44
Man...my Embarq DSL experience started so good...now it's going downhill fast  |
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darcon
join:2008-07-25
Johnson City, TN
3 edits | reply to darcon
I decided to do a tracert, now my first two hops are completely messed up, when just last night they were always under 8 ms.
Tracing route to www.l.google.com [74.125.45.103]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1]
2 129 ms 147 ms 53 ms tn-76-7-96-1.dhcp.embarqhsd.net [76.7.96.1]
3 177 ms 133 ms 133 ms tn-76-5-159-225.sta.embarqhsd.net [76.5.159.225]
4 70 ms 107 ms 67 ms sl-gw28-atl-11-3-0.sprintlink.net [160.81.212.29
]
5 136 ms 147 ms 147 ms sl-crs1-atl-0-12-0-3.sprintlink.net [144.232.5.1
49]
6 107 ms 98 ms 160 ms sl-crs1-dc-0-4-0-1.sprintlink.net [144.232.8.147
]
7 170 ms 77 ms 210 ms sl-st30-ash-0-2-0-0.sprintlink.net [144.232.25.1
3]
8 117 ms 139 ms 157 ms sl-googl11-219203-0.sprintlink.net [144.228.205.
18]
9 142 ms 199 ms 133 ms 216.239.48.108
10 148 ms 186 ms 67 ms 66.249.95.149
11 67 ms 37 ms 222 ms 209.85.254.241
12 44 ms 139 ms 180 ms 209.85.253.137
13 172 ms 46 ms 53 ms yx-in-f103.1e100.net [74.125.45.103]
Trace complete.
This town is so goddamned depressing. |
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Hazy Arc
join:2006-04-10
Greenwood, SC
 ·Embarq
 ·Verizon Wireless B..
 ·Northland Cable Te..
 ·Dish Network
1 edit | reply to darcon
Yeah you definitely have some line issues going on. Send your phone number to Embarq_Joey  and he can check out your situation. |
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darcon
join:2008-07-25
Johnson City, TN
1 edit | reply to darcon
Seriously? There is NOTHING Embarq/CenturyLink can do about this?
»/linequality/nil/2583431
This is ridiculous. |
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Tarheels Fan
Premium
join:2006-01-05
2 edits | Re: Packet loss to the west coast, ping spikes to the east
In other news, Hazy Arc is seeing first hop pings of 8ms whilst exploding the brains of N00bs with his Barrett .50 caliber Rifle on COD4.
Hazy Arc, do tell of your experience a year ago and the troubles that I went through to fix it! |
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darcon
join:2008-07-25
Johnson City, TN
1 edit | reply to darcon
Re: Packet loss to the west coast, ping spikes to the east
It's all my fault.
I should just bow dow and bend over, accepting it from our internet overlords.
When a paying customer is unable to do anything about something like this, the overwhelming feeling of helplessness and hostility is just rage-inducing.
Being able to have a steady internect connection and play, communicate, and interact with others across the nation is one of the few things that I can truly enjoy in this world, and when it is hindered by the complete uncaring of a corperation, something needs to be said, however harsh it may be.
Unfortunately this really is the only place where a halfway competent answer can be found with an issue like this, and when this place fails as well, it is just overwhelming. |
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bctrainers
join:2004-08-03
Olathe, KS
1 edit | reply to darcon
Re: Packet loss to the west coast, ping spikes to the east
If you have access to a linux box on your network (even a vm would do with fedora or ubuntu). Install mytraceroute aka mtr on it, than do a mtr google.com or some common address that you visit. That tool can really help you in finding out where the issues are coming from.
On windows, I'm not too sure about how this tool works but it's called pathping. pathping google.com or so. Once it does the traceroute, it will halt for a good five to ten minutes to do this test over and over again without you having to do anything. It'll appear as if your command screen is "not responding", but it is as it's running the test.
We need to know where EXACTLY the packet loss originates from and to see if the packet loss continues on down stream from the problem hop.
--
--bc |
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Hazy Arc
join:2006-04-10
Greenwood, SC
1 edit | reply to darcon
Re: Packet loss to the west coast, ping spikes to the east
Have you called support? Have you tried sending Joey your information? |
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darcon
join:2008-07-25
Johnson City, TN
2 edits | said by Hazy Arc :Have you called support? Have you tried sending Joey your information? Embarq isn't going to magically fix your connection from a forum post on a website. This is the response I got from Embarq_Joey:
"Your line looks clean, definitely some issues with network routing. Problem is that our routing as you can see is through sprintlink and some customers its via Level 3. Since it's outsources as long as they are meeting their service level agreements we can't even escalate to them. Since most of your pings are below 200ms, its not something we can report to them. Hopefully whatever caused the problem is fixed soon, but for now theres not much I can do to help."
I guarantee that Joey is probably as good of support as I can get out of an American ISP. Calling support would be pointless as it would just be a repeat of this statement, although less technical I'm sure.
From what I can tell, it seems I would need 100% packet loss (lol) to qualify for anyone to give a shit. |
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dslanywhere
@embarqhsd.net
| As great as Embarq_Joey is, and he is a big help. he's sitting in Florida or where ever and looking at a screen that is connected to your DSLAM. He's looking at the stats the card is reporting.
If any other field tech is reading this they'll back me up on this. I can't tell you how many times in the last 10 years I'm on the phone with tech support and I'm at the DSLAM with the field side picked and being told I'm in sync. I could go on and on but I'm sorry, I trust my eyes, experience and the HST-3000 DSL test box to give me the true story.
So get on the phone or the service chat and get a tech out there to test. No more whining and bitching, just do it! |
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Tarheels Fan
Premium
join:2006-01-05
·Embarq
1 edit | Then you obviously have a tech not doing his job. I have been doing this job for many years as well, and if your port shows sync and you have the field pair pulled, then either you have pulled the wrong pair or that port is hosed. DSLAM stats are just the other side of the CPE. Furthermore, his latency issue has absolutely nothing to do with the physical line stats. He would see loss of sync/error issues. |
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