sticchio
join:2009-10-31
Maple, ON
| New teksavvy customer slow download speed???
Hey Guys,
Any help would be great!!
i'm on the 5M/200G plan but i'm only getting 2.5 down 600 up
ive unplugged all phones, tried with router without, one computer
i'm stumpped????
here is what i pulled off the modem
Link Information
Uptime: 0 days, 14:49:03
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008
Data Transferred (Sent/Received) [KB/MB]: 0,00 / 444,10
Output Power (Up/Down) [dBm]: 11,5 / 19,0
Line Attenuation (Up/Down) [dB]: 31,5 / 55,0
SN Margin (Up/Down) [dB]: 8,0 / 10,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 109 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 791
HEC Errors (Up/Down): 0 / 354
are any of these numbers off (high/low)?
i don't understand any of it 
again any tips or help would be awesome!!!!! |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON | Your line is pretty long. That looks like all you're going to get. |
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Lewism8
join:2008-04-25
Quebec, QC | reply to sticchio
You are syncing at 3MBit (Bandwidth (Up/Down) [kbps/kbps]: 800 / 3.008)
Also, attenuation is very high at 31,5 up/55 down. Which means you are about 4.8 KM from the CO.
Sadly, there is little you can do to get higher speed. |
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sticchio
join:2009-10-31
Maple, ON | only wish my connection was as fast as your responses.
is there really nothing i can do that sucks, can i switched to a closer CO or something? |
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STN
join:2004-12-29
Canada
 ·Bell Sympatico
1 edit | reply to sticchio
He's also on the 3008/800, so perhaps his port hasn't been adjusted for his account yet.
Ask Tekksavy to follow up with Bell on the provisioning of your line. I suspect it hasn't been configured for your speeds yet.
I don't know what kind of service you'll get after that, but right now you're on the "default" profile. |
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sticchio
join:2009-10-31
Maple, ON | reply to sticchio
i found this speedtest
he is also from maple(where i am)
and he is getting 4m download
»/archive/teksa···t=Search |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| reply to STN
said by STN  :He's also on the 3008/800, so perhaps his port hasn't been adjusted for his account yet. Ask Tekksavy to follow up with Bell on the provisioning of your line. I suspect it hasn't been configured for your speeds yet. I don't know what kind of service you'll get after that, but right now you're on the "default" profile. Right but look at his attenuation of 55 and SNRM of 10.5. It's not doing much better unless they switch him to a remote which is unlikely. |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| reply to sticchio
said by sticchio :i found this speedtest he is also from maple(where i am) and he is getting 4m download » /archive/teksa···t=Search Unless that guy is your neighbour it doesn't mean anything for you. |
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vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
 ·magicjack.com
·Look Communications
| reply to pnjunction
said by pnjunction :Right but look at his attenuation of 55 and SNRM of 10.5. It's not doing much better unless they switch him to a remote which is unlikely.
Agreed! 55/31.5 dB attenuation & 10.5/8.0 noise margin. Not much there to play with. Just hope the line noise stays stable ... |
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sticchio
join:2009-10-31
Maple, ON | reply to sticchio
the internet gods have not smiled upon me this day!!!!!
i don't wanna go back to the Rxxxxs or B3ll
NOOOOOOOOO!!!!! |
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justsomeguy
join:2007-10-08
London, ON
1 edit | Good luck, Teksavvy will work with you and try to get you the most out of that copper. |
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STN
join:2004-12-29
Canada
1 edit | reply to sticchio
I still say calm down and have Tekksavy check your profile with Bell. pnjunction seems to feel you won't get too much more, but there's only one way to find out.
Edit: JustSomeGuy: I've said it twice now |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
1 edit | said by STN :I still say calm down and have Tekksavy check your profile with Bell. pnjunction seems to feel you won't get too much more, but there's only one way to find out. No no now is the time to FREAK OUT like I've been suggesting all along.  |
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dslrocker3
join:2002-05-26
Toronto
2 edits | reply to STN
I would recommend against contacting Teksavvy in this case. The profile is currently set to 3008/800 Kbps but with not that much buffer to play with. If you contact Teksavvy and they ask Bell, you are likely to have interleaving (possibly unneccesarily turned on) or just get your profile reduced. You will not get your profile increased on this line. In it's current state, that's as fast as you will possibly get. Honestly, you are even lucky to be getting what you are on this line.
It's up to you whether you want to try to get Teksavvy to get transfered to an RDSLAM as that's probably your only hope to get 5Mbps. Unfortunately, if Bell was going to be wiling to do this, they would have already done it when then activated the line. |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| Hah good point. I don't know about not contacting them, because they can always tell him the score without getting Bell involved.
Once you get Bell involved though, it reminds of what professors used to say about getting tests remarked: yeah your mark could go up, but they could also look at it closer and take marks away. |
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sticchio
join:2009-10-31
Maple, ON | reply to sticchio
i feel like i just got the swine flu
called teksavvy they said i need to be up for 72 hours
before they can diagnose
DAMN you internets !!!!..... wish i had you my sweet sweet internets |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
1 edit | said by sticchio :called teksavvy they said i need to be up for 72 hours before they can diagnose DAMN you internets !!!!..... wish i had you my sweet sweet internets Makes sense.
What you've got is better than nothing, there are tons of horror stories where people didn't get get hooked up at all, then waited for techs that didn't show, etc... |
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dslrocker3
join:2002-05-26
Toronto
2 edits | reply to sticchio
what's there to diagnose? that's as good as your line is going to get. It just isn't capable of better. I sure hope that they didn't open up a ticket with Bell because if they did, the only thing that Bell could possibly do would be to slow you down. (unless they agree to transfer you to an RDSLAM which I guarantee they won't because they would have already done it to begin with if they were going to) |
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CoverIt
join:2009-08-07
| reply to justsomeguy
said by justsomeguy :Im surprised nobody recommended posting in the teksavvy direct forum or calling Teksavvy and asking for them to see if he can be bumped to 5mbit. but thats what I would do! Thats why not one suggests it because it is something YOU would do.
--
Please take a moment and visit »www.competitivebroadband.com/consumer/ |
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justsomeguy
join:2007-10-08
London, ON
| reply to dslrocker3
said by dslrocker3 :what's there to diagnose? that's as good as your line is going to get. It just isn't capable of better. I sure hope that they didn't open up a ticket with Bell because if they did, the only thing that Bell could possibly do would be to slow you down. (unless they agree to transfer you to an RDSLAM which I guarantee they won't because they would have already done it to begin with if they were going to) now wouldnt you feel bad if you told this guy to stick with his 3mbit and he went ahead and lived with it even though a few calls could have got him more. |
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