dslrocker3
join:2002-05-26
Toronto
| reply to justsomeguy
Re: New teksavvy customer slow download speed???
>now wouldnt you feel bad if you told this guy to stick with >his 3mbit and he went ahead and lived with it even though a >few calls could have got him more.
100% guaranteed that his line in it's current state can't get more....
His line just doesn't have the capacity. So no, I wouldn't feel bad.
Granted, it is possible that Bell will agree to transfer him to an RDSLAM. But honestly, if Bell was going to do it, they would have activated him already connected to the remote dslam. There's probably about a 90% probability now that nothing will be done and I'll even estimate about a 30% probability of his profile being reduced and/or interleaving being turned on if Bell gets involved. |
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justsomeguy
join:2007-10-08
London, ON
| reply to CoverIt
said by CoverIt  :said by justsomeguy :Im surprised nobody recommended posting in the teksavvy direct forum or calling Teksavvy and asking for them to see if he can be bumped to 5mbit. but thats what I would do! Thats why not one suggests it because it is something YOU would do. Actually someone else did suggest it. its important to call because nobody really knows what a line can handle from a line stats output. People can make all sorts of guesses and assumptions but in the end you need a tech to actually try the higher profiles and see the results. |
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dslrocker3
join:2002-05-26
Toronto
2 edits | said by justsomeguy : People can make all sorts of guesses and assumptions but in the end you need a tech to actually try the higher profiles and see the results. we can't provide exact bit numbers on attainable rate based on the data provided but the 10.5dB signal to noise ratio margin is a pretty darn good indication. Like I was saying, this line just isn't capable of a higher profile in it's current state. |
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STN
join:2004-12-29
Canada
 ·Bell Sympatico
| reply to dslrocker3
said by dslrocker3 :what's there to diagnose? They want to wait until his port is provisioned for his service. Obviously Tekksavy has experienced that this often takes up to 72 hours. Again, 3MB while potentially being the best he may get, also shows his port has not been touched yet. So it looks like Tekksavy won't or can't open a ticket yet as his profile is going to change in the next 72 hours. |
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dslrocker3
join:2002-05-26
Toronto
2 edits | said by STN :said by dslrocker3 :what's there to diagnose? They want to wait until his port is provisioned for his service. Obviously Tekksavy has experienced that this often takes up to 72 hours. Again, 3MB while potentially being the best he may get, also shows his port has not been touched yet. So it looks like Tekksavy won't or can't open a ticket yet as his profile is going to change in the next 72 hours. I understand that Teksavvy doesn't really want to look into or is unable to until everything is settled on Bell's end but with stats like that, his profile can only go down or interleaving turned on, unless line repairs are done or his is moved to an rdslam. |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| reply to STN
said by STN :said by dslrocker3 :what's there to diagnose? 3MB while potentially being the best he may get, also shows his port has not been touched yet. So it looks like Tekksavy won't or can't open a ticket yet as his profile is going to change in the next 72 hours. Yeah most likely he'll get changed from fast path to interleaved. :P |
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STN
join:2004-12-29
Canada | reply to dslrocker3
Quite possibly. But his profile is going to change regardless of if he calls Tekksavy or not. |
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dslrocker3
join:2002-05-26
Toronto
| reply to pnjunction
said by pnjunction :most likely he'll get changed from fast path to interleaved. :P that's my entire point. in this case, I believe contacting Teksavvy was a mistake. Short of the very slim chance of getting moved to a remote, things can only get worse as a result. The line is actually very good for that distance. |
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dslrocker3
join:2002-05-26
Toronto
2 edits | reply to STN
said by STN :Quite possibly. But his profile is going to change regardless of if he calls Tekksavy or not. possibly but...
If Teksavvy inquires to Bell about the line, a trouble ticket will be opened. With Bell, I find that almost all trouble tickets say only 2 words, not matter what Teksavvy or any other ISP tells them. These 2 words are simply "slow speed". Bell's automatic response to "slow speed" tends to be to slow the customer's profile down to achieve greater stability. a trouble ticket could result in Bell slowing it down even more as the line had attention called to it. |
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pnjunction
Teksavvy Premium
Premium
join:2008-01-24
Toronto, ON | reply to dslrocker3
Well a positive thing with Bell's proposal is that this guy could save $2 with their new 2 Mbps profile. If he doesn't mind the 20GB cap that is...
 |
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dslrocker3
join:2002-05-26
Toronto
3 edits | said by pnjunction :Well a positive thing with Bell's proposal is that this guy could save $2 with their new 2 Mbps profile. If he doesn't mind the 20GB cap that is... I would love it if the OP could get the full 5Mbps but the current line isn't going to do it (unless repairs are made - internal and/or extenal, or if he is tranfered to a remote - fat chance espcially consdering 1. G.A.S. customer 2. line was just activated not on the remote). The "Bell" factor is a big one and we need to realize the games that Bell plays when trouble tickets are opened. The "profile games" are quite the norm no matter what Teksavvy reports to Bell when there are line problems or inquirees. |
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vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
 ·magicjack.com
·Look Communications
1 edit | reply to pnjunction
said by pnjunction :What you've got is better than nothing, there are tons of horror stories where people didn't get get hooked up at all, then waited for techs that didn't show, etc...
Better than mine: 3008/512 FP. My noise margin varies too much to allow even 3.5M, as it would lose sync quite often. 3008/800 FP is a default start.
Sticchio, give the system a check for the 72 hours as requested, but quite frankly, I don't believe your line has the necessary headroom up OR down, for even a marginally better profile. You're THERE now As I said earlier, keep an eye on it to make certain the noise margin is stable, both up & down.
Unless there's a remote nearby (and I somehow doubt that), WYSIWYG! |
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vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
·magicjack.com
·Look Communications
| reply to dslrocker3
said by dslrocker3 :I would love it the OP could get the full 5Mbps but the current line isn't going to do it (unless repairs are made - internal and/or extenal, or if he is tranfered to a remote - fat chance espcially consdering 1. G.A.S. customer 2. line was just activated not on the remote). The "Bell" factor is a big one and we need to realize the games that Bell plays when trouble tickets are opened. The "profile games" are quite the norm no matter what Teksavvy reports to Bell when there are line problems or inquirees.
AGREED!!!
And PLEASE don't talk to me about profile games!! Bell even had me on an 1184/384 IL profile earlier this year (I didn't know that existed!).
I have had an interesting ride with TSI & Bell. The result was: At the F1/F2 junction, I'm 5M with 60% RCO. 300 meters of F2 drops me to a highly varying 3.4M-4.7M, depending strictly on its mood of the moment. A different pair in that same cable had me from under 3M to 4.1M.
The only way I can get off the 3008/512 profile and onto a 5056/800 profile is if Bell changes my F2 cable. Hell will freeze over, first.
TSI WILL fight for you for a higher profile, but remember, you want 80-85% RCO up and down in case of periods of noise, or you will resync. No point in putting you on a 4M/800 profile, when you will be continually resyncing. |
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Bicephale
join:2005-09-24
·TekSavvy Solutions..
1 edit | reply to sticchio
Hi Sticchio,
Try this advanced trouble-shooting tool if noise becomes a concern:
'DSL_StatScope v1.2'
Try a GNet GBB2060-Xi or VersaTek VersaXpress Ver170M if you need
a couple extra SNR Margin points (to reach 4032 Kbps, maybe)...
Addendum:
Oups! It seems i've got my memories mixed up after a while: it's been
too long since i put my GNet BB0060B on-line! Well, it's the one which
gives me about 12 dB of SNR Margin when the other units gravitate in
the 6 - 10 dB zone... This must be a result of the lower attenuation,
perhaps a result of an input stage which wouldn't be as lossy as that
of others i presume. Go figure. |
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dslrocker3
join:2002-05-26
Toronto
3 edits | said by Bicephale :Try a GNet GBB2060-Xi or VersaTek VersaXpress Ver170M if you need a couple extra SNR Margin points (to reach 4032 Kbps, maybe)... Sticchio, going further on the modem topic, I would try as many different modems as you can get your hands on. While the Speedtouch 516 may do just fine for a lot of people, I've found it to be extremely inconsistent on different line conditions when Bell was performing repairs on my line/during times of line trouble, while some other modems performed very noticbly better. I would try modems based on different chipsets (ie. texas intruments AR7, Broadcom-you already have one in your speedtouch, Connexxant, TrendChip, etc). The extra bit of headroom that a different modem may allow might be just enough to get to the next higher profile. |
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Bicephale
join:2005-09-24
·TekSavvy Solutions..
| Hi DSLRocker,
Do you remember when you suggested the idea of a MoDem exhange
group? I think this would be an excellent solution for new customers
who happen to be located in a relatively compact area. I wonder why
this hasn't been thought of before, actually. Imagine guys with a box
full of different brands/models visiting new customers in order to find
out what fits their phone-line best, for example... If i were Rocky, i'd
have organized such a squadron to service to my clients long ago!...
 |
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sticchio
join:2009-10-31
Maple, ON | reply to sticchio
i wanna thank everyone that has posted
went out tonight and got my hands on my buddy's extra
2Wire -2701HG-G has anybody here flash one of these
i will to try everything to get my speed up |
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vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
·magicjack.com
·Look Communications
| If it's a Bell rental, DON'T FLASH IT! You may put your buddy up the creek in the future when he has to return it.
The 2-wire is a bit better on marginal lines, but I don't thinkit'll get you to the point where you can get 3.5 or 4M.
Let us know what the modem says. |
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sticchio
join:2009-10-31
Maple, ON
| hey vintagewino,
thanks for everything
2701HG-G modem info
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 800 kbps
Channel: Fast
Current Noise Margin: 10.0 dB (Downstream) 8.0 dB (Upstream)
Current Attenuation: 53.5 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 18.3 dBm (Downstream) 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {} Vendor: {} Specific: {}
PVC Info: 0/35
tell it to me straight i'm still @$%^'d |
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vintagewino
join:2003-07-22
Grimsby, ON
·TekSavvy Solutions..
·magicjack.com
·Look Communications
| said by sticchio :tell it to me straight i'm still @$%^'d
Couldn't have said it better myself!
The GOOD news is that both modems tend to agree about the line. The BAD news is that both modems tend to agree about the line.
Keep an eye on your line for stability in the noise margin.
Try the utility Bicephale suggested, or you can also try:
»www.vwlowen.co.uk/internet/files.htm
I've used that one for several months now. Gives a graph plot, auto-captures it into a graphic file AND a data file.
If anything, there might be the possibility you may get downgraded to 3008/800 interleaved, or 3008/512 fastpath, just to be forewarned.
Let us know what happens over the next few days. |
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