kachun
join:2004-01-26
Fremont, CA
1 edit | Dslextreme wanted me to pay for the modem that I owned
I canceled my DSL a couple months ago, and I received this letter from your 'Coollections Department' wanting me to pay for the modem. I was with you guys so long that I was one of those guys got a modem rebate instead of free modem lease. In other words, I owned the modem.
Actually, I verified with you billing department on Aug 30, and I saved a transcript...
Liz:
Thank you for contacting DSL Extreme. My name is Liz. How may I help you?
kachun:
Hi, I just received your confirmation on my cancel request.
kachun:
I have a couple questions.
Liz:
Ok.
kachun:
Firstly, I saw there was something about returning the modem.
Liz:
That is correct.
kachun:
When I signed up back in 2002, the modem was charged and I got a rebate, ie I paid for the modem.
kachun:
You can see the invoice here...
kachun:
»https://www.dslextreme.com/Members/Billi···2%2f2002
kachun:
As you can see I did not have any lease modem.
Liz:
Ok I do see that you paid for it, was there anything else you needed?
kachun:
So can you make a note on my account, so I won't get some surprise a few months
later.
Liz:
Yes.
I really don't feel like to have to call your 'collections department', and I cannot even use Chat without my active account. Can someone from DSLextreme take care of this for me?
This was the exact reason I left. Everytimes I called you guys with a problem during my last several mouths, it always wasted 1-2 hours of my time and without a resolution.
As your incentive, my sister and parent-in-law were referred by me and still with your guys.
Account: [Removed]
[mod note - Acct # removed. Not a good idea to post that on a public board. /sash] |
