Jalh
join:2006-09-06
Union City, NJ
|  [iO] Get a better deal
Hey guys, im paying around $230 a month and i was thinking calling cablevision to threat them to cancel my account and switch to a competitor. I have a few questions about what deals could cablevision possible give to to keep me as a costumer.
Does verizon fios service availability in my area affects what kind of deal they give to a person?
What is the highest discount that cablevision has given to a person to keep as a costumer?
What do you guys recommend to me ?
Some facts:
I have been a iO costumer for 3 - 4 years.
I have all premium packages except for "OOL Ultra."
I have always pay in time.
If you guys have any question, let me know. |
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rick0204
join:2009-05-20
North Bergen, NJ | Call the CV disconnect dept and tell the Rep that you are looking around for another provider. You don't have to be in a FIOS area. You may be able to get the triple play promo for a year. I have also heard of free boost for a year. Good luck. |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:  
| reply to Jalh
availability of fios will greatly improve chances of getting a good retention offer.
i've seen posts people getting(don't know if its true) triple play+free boost+free io gold+free dvr for a year.
it's also depends on your social engineering skills 
read up how to talk to reps and how to behave to push them a bit further to get what you want 
--
Check out my awesome city of MxxTopia »mxxtopia.myminicity.com/ind or »mxxtopia.myminicity.com (the more people visit, the bigger it is) |
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RickNY
Premium
join:2000-11-02
New York | reply to Jalh
FIOS availability does affect it -- but --- you are almost guaranteed to get a deal if you have an appointment for FIOS installation scheduled when you call. |
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xocsucram
join:2008-10-02
| reply to Jalh
so you get a discount, then they just jack it up afterwards anyways, whats the point? lol
like the triple play offer, i love how the reps on the phone keep trying to get me to buy into me "saving money" when after the trial period is over the prices all jack up to full which is more total, than what im already paying now, lol |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:
| i'd rather have that and be open to other options when they come than satan's contract with verizon till the end of days.
calling once a year to safe $50/month is not an issue for me
--
Check out my awesome city of MxxTopia »mxxtopia.myminicity.com/ind or »mxxtopia.myminicity.com (the more people visit, the bigger it is) |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
 ·Verizon Online DSL
| reply to Jalh
said by Jalh  :Does verizon fios service availability in my area affects what kind of deal they give to a person? Yes, CV does not treat its customers equally. People in some areas get better deals that others.
CV wouldn't give me the deal I wanted, so I disconnected. |
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Jalh
join:2006-09-06
Union City, NJ
| reply to Jalh
A friend of mine works for cablevision as a sales person.
I know how everything works on his sales, winbacks ( getting costumers from directv, dish, fios ) triplepay sales and the commission he gets for every single sale. I asked him about the retention center and what kind of deals they can give and he says that he doesnt know anything about what kind of deals they can give. He also told me that cablevision is deploying them where fios is entering in order to keep costumers.
If you guys have any questions about what can he do and what kind of deals he can make with people, feel free to ask. |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs: | well if he doesn't know anything about retention department, then what can he offer.. |
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RickNY
Premium
join:2000-11-02
New York
| reply to xocsucram
said by xocsucram :so you get a discount, then they just jack it up afterwards anyways, whats the point? lol So what youre saying is the money you save for say, a year or if youre good and can squeeze a 2-year deal out of them, has no point? You can dump it any time without penalty. |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
| reply to Jalh
said by Jalh :I asked him about the retention center and what kind of deals they can give and he says that he doesnt know anything about what kind of deals they can give. When I called to disconnect, I told them what I wanted in order to keep the service and they didn't give it to me. Between then and the disconnect date, Cablevision called me back three times to try to get me to keep the service.
The best deal was the one offered during the initial call. The later offers were not as good.
I think that some of the callbacks were from the sales department. So it seems the retention department can give better deals.
So take what you can get on the first call. I really just wanted to disconnect, not make a deal, so I don't mind that they didn't give me what I asked for. I'm happy to be saving $57 a month by canceling my Cablevision service. |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
1 edit | reply to xocsucram
Dealing with CV is like dealing with these guys |
said by xocsucram :so you get a discount, then they just jack it up afterwards anyways, whats the point? lol That's why I didn't accept their offer of 3 free boxes for 2 years. I didn't want to have to call them again, like I was at some third-world bazaar (see above photo).
I disconnected, and I'm saving almost $700 per year compared to their so-called deal. That's real money. |
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NYDude25
join:2007-08-23
Massapequa, NY
| said by Bobcat :...I disconnected, and I'm saving almost $700 per year compared to their so-called deal. That's real money. How were you able to save $700 a year compared to Cablevision? What service did you wind up going with that was so much cheaper for TV, internet and phone? |
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limegrass69
join:2008-05-28
Cross River, NY
1 edit | He disconnected his cable TV altogether, and saves $57/month.
He obviously still has Internet. Not sure about the phone, though. |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:
| reply to NYDude25
said by NYDude25 :How were you able to save $700 a year compared to Cablevision? What service did you wind up going with that was so much cheaper for TV, internet and phone? bobcat is this forum's troll. in his eyes CV can do right, so take whatever he says with a truck load of salt.
--
Check out my awesome city of MxxTopia »mxxtopia.myminicity.com/ind or »mxxtopia.myminicity.com (the more people visit, the bigger it is) |
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Jalh
join:2006-09-06
Union City, NJ
| reply to MxxCon
said by MxxCon :well if he doesn't know anything about retention department, then what can he offer.. no no, im saying that he doesnt know what kind of deals the "retentions" department is able to give to the customers. |
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majortom1029
join:2006-10-19
Lindenhurst, NY
| reply to Jalh
I called and said i was disconnecting my optimum voice. The rep told me he has a package that he can offer to me that was available on his discresiion to use.
He gave me what I have 15/2 internet,family cable with io, and optimum voice for $115 a month for 2 years. Of course I took it.
Call cablevision and find out. Just be carefull. Some smart reps will go to the fios site and see if you actually can get fios . So be carefull in your wording. |
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snic
join:2009-10-14
Harrison, NY
| reply to MxxCon
said by MxxCon :availability of fios will greatly improve chances of getting a good retention offer. i've seen posts people getting(don't know if its true) triple play+free boost+free io gold+free dvr for a year. it's also depends on your social engineering skills read up how to talk to reps and how to behave to push them a bit further to get what you want When I signed up recently (a previous FIOS internet/phone and DISH TV customer), they basically told me I could get 2 things free for 2 years with the triple play. I could choose from boost, dvr, and certain premium TV packages (I don't think io gold was among them, but didn't ask). They are also giving me a substantial discount off the regular $90 price of triple play. So in all, the deal I'm getting is close to what you mentioned; however, regular price of io gold is $96/month, so I suppose getting that for free is an even better deal, if you really care about having 6 billion channels.
Now, I might have been able to finagle one more freebie out of them. In fact, the representative promised me a free cable modem battery, but that was never delivered, and when I called to complain they said they just plain don't give them out. I decided it's not worth my time to hassle with them about it, since I'm pretty happy with what I have. (There were some initial internet problems that took a few days to resolve, and aside from slow upload speeds, things work almost as well as advertised.) |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
2 edits | reply to MxxCon
said by MxxCon :said by NYDude25 :How were you able to save $700 a year compared to Cablevision? What service did you wind up going with that was so much cheaper for TV, internet and phone? bobcat is this forum's troll. in his eyes CV can do right, so take whatever he says with a truck load of salt. I did give some relevant advice above on dealing with the retention department. (Take the deal, don't hold out for a better one later.)
EDIT: I'm disappointed nobody recognized the Raiders of the Lost Ark photo above. |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
3 edits | reply to NYDude25
said by NYDude25 :said by Bobcat :...I disconnected, and I'm saving almost $700 per year compared to their so-called deal. That's real money. How were you able to save $700 a year compared to Cablevision? What service did you wind up going with that was so much cheaper for TV, internet and phone? Verizon DSL + POTS for $54 per month. That's cheaper Cablevision's price of $85/month for Internet plus phone (no TV).
The $700/year I'm saving is by not having any pay TV service at all. That's the amount I would have been giving CV for a measly 45 channels. It's not worth spending $700/year for 45 channels, so I pulled the plug.
EDIT: The $57/month I'm saving by not having TV pays for my daughter's school lunch. So we're talking about real money. |
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